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SLED Account Management Supervisor
Job in
Frederick, Frederick County, Maryland, 21701, USA
Listed on 2026-09-14
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-14
Job specializations:
-
Sales
Client Relationship Management, Account Manager -
Management
Client Relationship Management, Account Manager
Job Description & How to Apply Below
- Lead a team of Global Enterprise Advisors and Senior Analysts to deliver results through customer experience, sales partnerships, and workforce engagement
- Execute initiatives and drive business results tied to organizational KPIs
- Lead change and innovation to create value for public sector customers, shareholders, and employees
- Select vital goals required to execute business strategy
- Communicate with individuals, teams, senior leaders, employees, sales partners, customers, and external stakeholders
- Develop strategic relationships with sales, external partners, suppliers, and key stakeholders
- Create an inclusive environment leveraging diversity
- Coach, train, and motivate Global Enterprise Advisors supporting State, Local, and Education customers
- Drive revenue through churn reduction, self-service utilization, account action planning, Quarterly Business Reviews, and management of controllable OCCs
- Ensure Advisors execute contract deliverables for assigned accounts
- Partner with area peers to share best practices and execute initiatives
- Present to executive leadership, sales partners, and customers
- Bachelor's degree or four or more years of work experience
- Four or more years of relevant experience, demonstrated through work experience and/or military experience
- Two or more years of WCC experience and experience supporting public sector
- One or more years in customer-facing roles such as sales, customer service, or retail
- Experience with MS Office and Google's G-Suite
- One or more years of leadership experience preferred
- One or more years of WCC Account Management Experience preferred
- Experience with government customers/accounts preferred
- Experience in billing systems such as ACSS, B360, POS, and Unified Flow preferred
- Experience building, presenting, and creating slide/deck presentations preferred
Demonstrates strong leadership in managing teams and driving business results through strategic relationships and customer engagement. Proficient in executing initiatives that align with organizational KPIs while fostering an inclusive environment.
Highest-signal resume keywords- Leadership Experience
- WCC Experience
- Account Management Experience
- Customer-Facing Roles
- Presentation Skills
- Business Strategy Execution
- Revenue Generation
- Churn Reduction
- Account Action Planning
- Contract Deliverables Management
- Billing Systems Experience
- Quarterly Business Reviews
- Workforce Engagement
- Sales Partnerships
- Customer Experience Management
- Coaching
- Motivating Teams
- Communication
- Relationship Building
- Inclusivity
- Public Sector
- Sales
- Customer Service
- State and Local Government
- Education Sector
- MS Office
- Google's G-Suite
- ACSS
- B360
- POS
- Unified Flow
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