GSOC Supervisor; Overnight Shift

Supervisor – GEICO Security Operations Center (GSOC)

We are seeking a proactive, resilient, and compassionate individual to lead the GSOC team at GEICO Headquarters, overseeing all aspects of physical and cyber security operations.

• Oversee incident response efforts, coordinating response to internal and external physical security/life‑safety events.
• Manage incident resolution process to ensure SLAs are met, providing clear and timely updates to stakeholders.
• Coordinate communications with technology partners and other stakeholders during major incidents.
• Support Site Crisis Management Teams (SCMTs) and Enterprise Crisis Management Team (ECMT) as needed; facilitate post‑incident reviews.
• Assume Incident Commander role for crisis‑level incidents per escalation policy.
• Maintain defined communication cadence and support operators with situational reports and incident summaries.
• Ensure timely triage, categorization and prioritization of alerts and cases.
• Provide oversight of incident documentation workflows, escalation channels and resolutions.
• Coordinate production and delivery of emergency notifications and mass communications.
• Lead daily SOC operations, applying escalation matrices and providing task management.
• Manage and supervise on‑duty SOC operators, fostering a collaborative and motivated work environment.
• Work with security contract vendor’s representative for hiring, training and evaluating contractors.
• Validate operator actions against runbooks and site‑specific requirements.
• Work with tiered GSOC staff to detect and analyze threats; apply threat intelligence to enhance response.
• Manage resources within the GSOC, including staffing, tools and technology.
• Regularly review workflows and technology assets to improve operations and reduce effort.
• Manage user accounts, roles and permissions across the application portfolio.
• Monitor and report on system health across alarms, access control, surveillance, incident management and security systems.
• Measure performance metrics via KPI and report to GCSS leadership team.
• Coordinate with other departments (site security, facilities, IT, HR, Legal, Communications, business leadership) during incidents and crisis events.
• Assist in creating, updating and delivering training materials; conduct scenario‑based drills.
• Identify gaps in SOPs during real‑world incidents and propose process improvements.

• Associate degree or proven experience managing a SOC or similar security operations environment.
• Minimum two years of direct experience managing and leading teams (contracted or full‑time).
• Experience with real‑time monitoring, incident management and crisis response in a security operations environment.
• Proficiency with security platforms: access control systems, video surveillance systems, incident management applications.
• Experience with threat intelligence, geo‑risk platforms, event monitoring, mass communication tools, familiarity with OSINT techniques.
• Strong situational awareness, analytical writing and communication skills.
• Excellent critical thinking, decision‑making and problem‑solving abilities, with a proactive approach to risk mitigation.
• Proven leadership and ability to influence across all levels of the organization.
• Ability to rebalance priorities based on evolving incidents, emerging threats or new information.
• Strong negotiation and conflict‑resolution skills; ability to make sound decisions under pressure.
• Experience liaising with federal, state and local first responder agencies.
• Strong collaboration skills, working effectively across technical and non‑technical teams.
• Experience implementing metrics‑based program development and performance measurement (KPI‑driven).
• Ability to triage physical security and life‑safety incidents and determine the appropriate level of response and escalation.
• Comfortable operating in a dynamic and rapidly changing environment.
• Flexible to work non‑traditional hours, including nights and weekends, as required during crisis situations.
• Technical competencies: MS Office Suite; ability to manage large data sets and use search engines and other relevant tools.

Monday‑Friday, 5 days in office…