HVAC Service Technician

Tristate Home Services - HVAC Service Technician

Pay: $30 - $40/hr plus incentives!

• Providing clear explanations and educating customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly.
• Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment, recommending appropriate solutions and discussing options with customers.
• Achieving a best‑in‑class first‑time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Responding to service requests within Tristate's defined time frame. Timely response ensures customer comfort and builds trust.
• Completing annual maintenance of heating and air conditioning systems.
• Participating as a member of our on‑call rotation schedule for emergency service requests.
• Identifying opportunities for upselling and cross‑selling additional services, products, or maintenance plans to customers during service visits.
• Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
• Maintaining accurate and up‑to‑date records of service calls, work performed, and parts used in the Service Titan platform.
• Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional duties as assigned.

• Prior heating and/or cooling experience in a residential capacity.
• Service Titan experience preferred.
• Experience upselling additional services as well as selling replacement options when applicable.
• Ability to prioritize tasks and communicate with customers.
• Demonstrated excellent communication, conflict resolution and interpersonal skills.
• Demonstrated ability to work as an effective team member and pitch in as needed.
• Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.
• Must be able to work on a ladder.
• Must be able to lift 50 pounds.

• Industry‑Leading Compensation.
• Fully stocked warehouse and parts runners.
• New clean fully stocked truck.
• Comprehensive health, dental and vision insurance.
• Paid time off starting day 1.
• 401(k) plan with company match.
• Parental leave.
• Tool and boot allowance.
• Training and development opportunities through Service Professionals Academy and Resource Center.
• Yearly performance reviews.

$30 - $40 an hour. Compensation includes an hourly wage plus commissions and bonuses.