Technician, Customer and Network Facing

Overview

Breezeline is a dynamic, innovative company providing Internet, TV, and voice services. We are focused on delivering exceptional customer experiences while evolving and growing as a team. Breezeline is the eighth-largest cable operator in the United States, serving more than 1.7 million homes and businesses in 13 states. It is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

Location:

Leonardtown, MD.

• Under general supervision, perform field installation and service work for cable television, internet, and telephony systems.
• Troubleshoot, repair, and maintain systems on HFC and FTTH networks; ensure quality of services meets company standards and FCC requirements.
• Install and maintain HFC components (coax, actives, passives, grounding systems, pedestals, riser guards, conduit, etc.) and read system/network design maps.
• Identify and repair ingress; conduct end-of-line and network testing using test equipment (signal level meters, VOM, leakage detector, TDR, OTDR).
• Perform routine maintenance and update records for standby power supplies; troubleshoot RF, AC, and DC distribution issues; restore service outages.
• Coordinate with dispatch and Headend personnel; assist on projects such as Remote Phy, Node activation, and E2E testing on new properties.
• Prepare for daily assignments by requisitioning equipment, stocking vehicles, maintaining tools/equipment, and ensuring safety compliance.
• Interact with customers in a professional manner; educate customers on services and promote additional Breezeline offerings.

• Minimum demonstrated proficiency in core technician skillsets; valid state driver’s license and good driving record; background checks as required by state and municipal laws.
• Preferred 3+ years in a comparable field or a related certificate/education; minimum 1 year of direct customer service experience.
• PC and Windows software skills; ability to read and interpret safety rules, operating instructions, and manuals; ability to write routine reports.
• Strong communication, planning, prioritization, and problem-solving abilities; customer focus and collaboration skills.
• Ability to read layouts, measure distances, and work with hand and power tools; ability to climb ladders and operate vehicles and equipment safely; willingness to travel as needed.

• Competitive salary and comprehensive benefits including medical, dental, vision, life insurance, and disability coverage.
• Paid time off, holidays, and a flexible work policy; 401(k) plan with company match; participation in incentive and stock purchase plans.
• Employee discounts on Breezeline services; opportunities for professional development and learning.