Field Service Representative

Compensation

For this U.S. based position, the expected compensation range is $66,000 - $99,000 per year, which includes base pay and short‑term incentive. The range is for candidates located within the United States and is determined by reviewing roles of similar responsibility and level.

Schneider Electric offers a comprehensive benefits package, including medical, dental, vision, basic life insurance, Benefit Bucks, flexible work arrangements, paid family leave, 401(k) with match, well‑being and recognition programs, 12 holidays per year, 15 days of paid time off per year (prorated in the first year), company‑stock purchase opportunity (subject to start date), and military leave benefits.

Schneider’s Field Service Representatives collaborate with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both company and third‑party manufactured equipment in a variety of dynamic environments. They are problem‑solvers, customer focused and passionate about their work. This site‑based position focuses on servicing equipment supporting power distribution and critical power infrastructure within the U.S. Services business.

• Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support and district service teams
• Completion of field service reports, expense reports, preventive maintenance and startup data sheets
• Working with Manager or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

• Travel throughout the region for local customer support or countrywide travel, including overnight travel by vehicle or air
• Assist senior technicians and support project management on larger system start‑ups
• Work alongside larger teams of FSRs and collaborate with project managers on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

• Associate’s degree, trade/vocational certification, military training or similar experience in electrical‑related disciplines
• Ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power and related supply circuit components
• At least 2 years of field service repair and customer service with UPS systems, power distribution and switch gear, transfer switches, power distribution units, and electro‑mechanical equipment
• At least 2 years in field services or equivalent industry experience
• Good safety practices and adherence to company safety procedures, including lock‑out/tag‑out and all relevant safety programs
• Ability to identify hazards and report safety matters, incidents and near misses to management or safety representative
• Preferred experience in NFPA‑70E or OSHA
• Safe driving and vehicle operations skills
• Proficiency with test and diagnostic equipment
• Experience reading and interpreting schematics, drawings and operation manuals
• Strong written communication for service reports, correspondence and procedures; ability to present information and respond to customer questions
• Physical stamina for strenuous tasks, including bending, stooping, lifting and carrying up to 40 pounds, working in extremes of heat, cold, rain, dust and confined spaces
• English proficiency for communication with customers and team members
• Basic computer skills, including Microsoft Office (Outlook, Teams, Word, Excel) and ability to use company digital tools

Within your first 180 days, you’ll experience a unique, team‑oriented welcome with eight weeks of in‑person training at a state‑of‑the‑art facility in Dallas, TX (expenses paid). Upon return from each training visit, you’ll continue with online training and receive on‑the‑job onboarding with a local mentor.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic.