Residential HVAC Field Service Specialist

About the Role

Picture your day: you review your schedule on your tablet, coordinate with the office, stock the van with the right parts, and head to your first residential call. You greet the homeowner with a courteous, professional demeanor, slip protective floor savers over your footwear, and get to work - inspecting ducting, maintaining heating and cooling equipment, and troubleshooting performance issues. You may commission a new system, wire controls, run start-up tests, and record results.

After restoring comfort, you walk the customer through what you did, clean the work area, document the visit neatly and on time, and debrief with dispatch. Then it's on to the next call - prepared, safety-focused, and ready to deliver exceptional service.

• Service, maintain, and repair residential heating and air conditioning equipment.
• Inspect ductwork and keep company tools/materials in safe, serviceable condition.
• Identify components, perform wiring, and start up complete residential HVAC systems.
• Diagnose issues, recommend solutions, and perform repairs to keep systems operating properly.
• Commission systems as needed, including testing and documenting start-up results.
• Conduct thorough system inspections and communicate outstanding concerns to dispatch and the customer.
• Clearly explain all services and repairs performed to dispatch/customer.
• Coordinate daily with the office to manage your schedule efficiently.
• Order and stage required parts in advance so each appointment is fully prepared.
• Transport parts, materials, and tools to job sites and maintain accurate accountability for assigned items.
• Complete all required paperwork/tablet entries accurately and on time.
• Debrief each service call with dispatch/customer and ensure documentation is complete.
• Leave every workspace clean and orderly after the job is finished.
• Keep the company vehicle clean and organized, inside and out.
• Uphold company performance standards and code of ethics.
• Maintain a courteous, professional attitude with customers and teammates.
• Use protective floor savers over footwear while working in customer homes.
• Follow all safety policies and procedures.
• Perform other duties as assigned.

• High school diploma or GED.
• At least 1 year of HVAC service experience.
• EPA Certification.
• Proficient soldering/brazing skills.
• Strong verbal and written communication skills in English.
• Ability to communicate effectively in English, both spoken and written.
• Basic computer literacy; able to use a computer, laptop, or tablet.
• Comfort navigating the internet and email (e.g., Microsoft Outlook).
• Valid driver's license.
• Willing to work overtime on short notice; occasional weekends as needed.

• HVAC trade school certificate.
• 1-2 years of experience in construction, HVAC, or related fields.

• Desire to learn and contribute as part of a team.
• Positive, collaborative mindset.
• Ability to build strong relationships with internal and external customers.
• Comfort working with colleagues at all levels of the organization.
• Relevant work experience may substitute for education.
• Commitment to a strong safety culture.

• Primarily at occupied homes and construction sites; minimal time in an office setting.
• Travel by vehicle between work locations.
• Frequent exposure to construction environments: equipment, heights, confined spaces, noise, dust, hazardous materials, and odors.
• Indoor and outdoor work in all weather (heat, rain, cold, wind) with appropriate PPE.

• Operate a motorized passenger vehicle or forklift.
• Lift and move up to 50 pounds frequently.
• Regularly climb, bend at the waist, crawl, kneel, and crouch.
• Work at heights; climb ladders and stairs; occasionally work on platforms/scaffolding using proper fall protection.
• Wear required PPE: hard hat, safety glasses, ear protection, masks/respirators, high-visibility vests, gloves, and safety-toe, construction-grade boots.
• Stand, walk, or sit for extended periods.
• Hear, understand, and distinguish speech/sounds to safely operate phones and equipment.
• With or without correction, maintain close, distance, and peripheral vision with normal depth perception.
• Communicate verbally to share information with others.
• Enter data using a traditional keyboard or 10-key keypad on a handheld device or computer.
• Use arms and hands to reach overhead; signal, grasp, hold, lift, turn, push, and pull tools and materials.

* Physical requirements may vary by location.

• HVAC
• Heating and…