Personal Banker Fredericksburg

Personal Banker (Full Time) - Fredericksburg

Full Time CSR - Banking Center Fredericksburg, TX, US

Requisition  (Posted 2 days ago)

External Applicants: Please apply through Prosperity Bank's Career Center at  Applying through any other source may prevent Prosperity from receiving your application.

Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer.

Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. Also (in collaboration with the Teller Supervisor) responsible for developing, training, and motivating lobby employees so they can assist customers and effectively cross‑sell bank products and services. Has basic knowledge of simple deposit and loan products and services.

Identifies sales and referral opportunities and strives to meet related goals.

• Presents and explains bank products and services to clients and assists in meeting their financial needs, including opening, closing and maintaining checking, savings, time deposit, and individual retirement accounts; working with safe deposit boxes, savings bonds, credit cards and basic consumer loans.
• Answers questions and solves problems for clients by listening, collecting data, and securing answers.
• Profiles clients to identify sales opportunities.
• Uses lead lists and other strategies to develop methods of generating additional business.
• Resolves client requests and questions promptly, courteously, and professionally.
• Receives and processes new client accounts and changes to existing accounts such as name changes, address changes, product changes, and other account maintenance as requested.
• Maintains privacy of customer account information.
• Maintains and projects the bank’s professional reputation.
• Assists area personnel as required.
• Keeps Banking Center Manager informed of area activities and significant problems.
• Completes required reports and records accurately and promptly.
• Attends meetings and training classes that may be held weekdays, evenings, and/or Saturdays.
• Oversees annual year‑end reporting and special projects that pertain to the banking center level.
• Reviews new account data entry to ensure accuracy.
• Supports treasury management with new accounts and services for clients.
• Ensures daily logs are completed correctly and organizes logs at month end for easy review.
• Actively and professionally sells bank products and services; responsible for meeting sales production goals.
• Performs related clerical duties as needed.
• Ensures work areas are clean, secure, and well maintained.

• Financial services are performed efficiently, effectively, and accurately in accordance with established policies, standards, and security procedures.
• Good business relations exist with clients; client problems and questions are courteously and promptly resolved.
• Good working relationships and coordination exist with area personnel and management; appropriate assistance is provided to area staff; supervisors are appropriately informed of area activities.
• Required reports and records are accurate, complete, and timely.
• Consistently strives to develop new client relationships and strengthen existing relationships by identifying opportunities to sell bank products and services and meeting sales production goals.
• The bank’s professional reputation is maintained and conveyed.

• Education/Certification: High school graduate or equivalent.
• Required Knowledge: Good understanding of financial services and products provided.
• Experience
  
  Required:
  
  Zero to 3 years of new account experience.
• Requirements: Complete Personal Banker Mentor Program or Personal Banker Learning Plan;
  Teller Learning Plan if applicable; understand caller identification process and secure code; complete BPM Training I-IV; use Docu Sign; open consumer checking and savings accounts; open commercial checking and savings accounts; issue debit cards;…