Teller, Finance & Banking

Job Title:

Teller I

Summary:

This position is responsible for providing exceptional service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.

• Explore, promote, and sell products and services such as traveler’s checks, savings bonds, money orders, and cashier’s checks.
• Cross-sell additional bank products and direct customers to representatives to open new accounts or for investing needs.
• Receive checking and savings deposits: verify cash and endorsements, obtain proper identification for cash back, and issue receipt of deposit.
• Identify counterfeit currency.
• Examine checks deposited and determine proper funds availability based on regulation requirements; complete hold notices when necessary.
• Cash checks and pay out money after verifying signatures and customer balances; process savings withdrawals.
• Enter transactions into computer and issue computer-generated receipts.
• Answer basic customer inquiries regarding service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Accept loan payments: verify payment amount and issue receipt.
• Buy and sell currency from the vault as necessary, ensuring teller drawer cash limits are not exceeded per the guidelines in the Teller Policy.
• Receive FICA payments: verify deposit coupons are properly completed and checks are made payable to the “Bank”.
• Follow procedures for removing accounts from dormancy.
• Place holds on accounts for uncollected funds unless pre-approval is obtained from Officer/Supervisor.
• Balance drawer daily, including periodic batching of cashed checks.
• Count and balance cash in automated teller machines and night depository.
• Count and roll loose coins.
• Enter required information into Vertex for Currency Transaction and Log Entry Reports.
• Attend weekly sales meetings and monthly community bank meetings.

• Handle customer complaints and address issues to supervisor as needed.
• Recommend to supervisor possible methods to improve department.
• Complete all required compliance exams on a yearly basis.
• Adhere to all First United Policies and Procedures including Teller Policy.
• Dress professionally.

Education and

Work Experience:

High school diploma or GED required. Cash handling, sales, or customer service experience preferred. Prior teller experience preferred.

Technical/Functional

Competencies:

Basic mathematical skills; exceptional customer service skills; good problem-solving and decision-making; demonstrates good judgment and ability to make on-the-spot decisions regarding customer transactions, weighing customer satisfaction with bank exposure to loss or fraud; ability to work in a fast-paced environment; ability to communicate well with customers by all means of communication including written, verbal, and non-verbal communication; ability to use e‑mail, phone, and other communication tools;

dependable and adheres to timelines and schedules.

Fredericksburg, Main

This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.