Personal Banker

About the Role

The Person al Banker is the first point of contact for many of our customers, offering a blend of personal banking and teller services while maintaining the highest standards of customer experience and integrity.

• Provide coverage in both personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits, loans, and provide support for any service or account maintenance issues.
• Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures.
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions.
• Manage risk while actively practicing loss prevention.
• Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act requirements.
• Develop relationships with clients, becoming their known point of contact.
• Provide advice and guidance to help people along their financial journey.
• Use good judgment and act with integrity in all customer interactions to achieve all‑win outcomes.

• Required availability:
  Monday‑Friday, 7:45am‑6:15pm with rotating Saturdays, 8:45am‑1:15pm.
• Exceptional customer service skills.
• Proficiency in Microsoft applications.
• Excellent written and verbal communication skills.
• Cash‑handling experience.
• College hours experience.
• Experience in dealing with fraud, protecting customers' money, and building trust so clients feel comfortable and safe.

• Medical, dental, vision, long‑term disability, and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Extensive health and wellness programs, including the Employee Assistance Program.
• Referral bonus program.