IME Coordinator

IME Coordinator I

The IME Scheduling Coordinator is responsible for scheduling and coordinating appointments with clients, IME providers/physicians and patients. This position ensures client-specific requirements for provider specialty and location are met and that all ancillary services are coordinated. This is an onsite role.

Essential functions and responsibilities include:

• Schedules and confirms appointment dates and times with physicians' offices
• Communicates with clients/customers regarding appointment scheduling, physician CV's, appointment changes, missed appointments/cancellations, and receipt of medical records and/or images
• Prepares and sends exam notification letters daily
• Coordinates with the client to obtain required medical records prior to examination
• Timely chart preparation by ensuring all records required are included, creates a cover letter detailing specific client questions, issues, and service requests and routes to the provider and/or to the exam location prior to examination
• Communicates with physicians, clients and/or patients regarding any schedule changes. Responsible for submitting client invoice and/or issue to accounting if charges are incurred
• Coordinates ancillary services such as transportation and translation, when needed. Ensures the appropriate steps are taken to cancel/reschedule services upon appointment change or cancellation
• Answers incoming calls and emails; handle inquiries appropriately in a prompt, friendly and professional manner
• Processes and maintains spreadsheets for provider payments utilizing Cor Vel internal programs
• Submits invoicing for IME/peer reporting
• Organizes and maintains document storage and record keeping in reporting system
• Follows strict state guidelines regarding forms and timelines
• Additional duties as assigned

Knowledge and skills required include:

• Excellent written and verbal communication skills
• Ability to work on several concurrent tasks, meet deadlines, and prioritize workload with minimal direction
• Strong interpersonal, time management, and organizational skills
• Comfortable interacting with all levels of staff as well as individuals outside of the organization
• Ability to work both independently and within a team environment
• Exceptional decision-making and problem-solving abilities
• Ability to maintain confidentiality
• Proficient in Microsoft Office (Excel, Word, and Outlook)

Education and experience required:

• Minimum of 3 years' experience in administrative support roles
• High school diploma or equivalent, college degree preferred or equivalent combination of education and experience
• Experience in a medical office preferred

Pay range: $13.38 - $23.42 per hour

Cor Vel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. Cor Vel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients.

We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

Cor Vel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.