Service Scheduling Specialist — Customer & Tech Liaison

What we do and how we work

We keep the wheels of industry turning? quite literally. Compressed air is the heart of most businesses.

Our goal is to ensure customer satisfaction throughout the entire customer journey, which involves effective communication and collaboration across departments and positions.

We are more than just compressed air experts? we are also on a mission to make the industry more energy-efficient. Our motto is "More compressed air for less energy." For us, it's about offering quality products, solutions, and services that can truly make a difference for the customer.

As a key person in our close-knit team of service coordinators, you will:

• Be the linchpin that unites our technicians and scheduling team:
  You'll organize the technician's workdays, making sure they run smoothly and productively.
• Be our front-line customer support:
  You will listen to challenges and find solutions.
• Be responsible for preparations and follow-up work:
  You will request parts and equipment for service assignments, follow up on service reports, and prepare for invoicing.

• You are comfortable working with complex data systems (we work in SAP).
• You can juggle multiple tasks simultaneously and have a structured approach to work.
• Experience in scheduling.
• Ability to build good relationships. If you enjoy helping customers and colleagues and thrive on detail-oriented work, then this is the job for you.

• A workplace where we laugh a lot:
  We believe in having fun d humor contributes to a good workday, builds strong bonds, and enhances the customer experience.
• Become part of a competent team:
  You will be part of a team of skilled professionals who enjoy collaborating across departments and positions.
• A company that offers first-class service:
  Our service technicians are skilled professionals who stand out, and we are proud to have a team that delivers the best service and support to our customers.
• Opportunity for development:
  We want our employees to look forward to coming to work and have a meaningful and fulfilling workday. We invest time in knowledge exchange, courses, and training.
• Great benefits:
  As an employee at KAESER, you will be well taken care of.

In other words, we are not just looking for a service coordinator? we are seeking a team player who is passionate about creating excellent customer experiences.

We offer a competitive salary, excellent benefit package including Profit Sharing and 401(k) Plan as well as a health and wellness program.

These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.