Residential Warranty & Service Lead

Position: Residential Home Warranty & Service Lead
Job Purpose:

To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers.

Duties and Responsibilities Respond to homeowner warranty work orders

Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up Determine if the company compensates service requests based on established company policies and procedures

Identify and report to the Director of Production any potential home construction defects

Approve service invoices and monitor service repair budgets

Other duties as assigned

Knowledge and Skills Excellent phone etiquette

Excellent verbal communication skills

Punctual

Professional appearance and manner

Ability to work independently on assigned tasks as well as to accept direction on given assignments

Customer service driven

Must have home building experience in field work Displays a friendly, enthusiastic, respectful, and personable manner

Must be proficient in Microsoft Office Suite Ability to work under pressure; organized

Ability to multitask; coordinate numerous activities and groups of people

Highly motivated; ability to work with minimal supervision

Strong team player; works with diverse groups of people

Commitment to customer service

Ability to read and fully comprehend construction blueprints specifications and development plans

Education and Work Experience Prior customer service experience preferred3-5 years’ experience in the residential construction industry as a Warranty Manager Must have a High School diploma or equivalent and successful completion of college courses in Residential Homebuilding Construction
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