Customer Service Representative; Auto

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by providing quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and is one of the largest auto insurers in the United States.

As a Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers’ lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.

On Site / In Office position - Fredericksburg, Virginia

• Starting Salary: $23.33/hour ($47,009.95/annually)
• Differentials: +10% for evening shifts; +20% for weekends
• Benefits:
  Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more), Paid Time Off immediately, 13 paid holidays annually (8 fixed, 5 floating), 401(k) with up to 6% match, GEICO Strive upfront tuition assistance program (up to $5,250 annually)
• Professional Growth:
  Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills
• Workplace Flexibility:
  Complete in-office training, then opportunity to work 80% on-site and 20% off-site; GEICO Flex provides additional weeks annually to work off-site
• Office
  
  Location:
  
  One GEICO Boulevard, Fredericksburg, VA 22412

• Customer Interaction:
  Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations
• Problem Resolution:
  Resolve customer concerns, ensuring a positive experience
• Product Knowledge:
  Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers
• Meaningful Impact:
  Enhance customer satisfaction through meaningful interactions

• Minimum of 1 year of customer-facing experience (3+ years preferred)
• Experience in high-volume call centers with KPIs and measurable goals preferred
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided)
• High School Diploma or GED required;
  College degree preferred

• Strong customer service, interpersonal, problem-solving, and empathy skills
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms

• Available to work evenings, weekends, and holidays

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company.