In-Office Call Center Leader (Customer Care
Job in
Fredericksburg, Stafford County, Virginia, 22403, USA
Listed on 2026-08-21
Listing for:
ASHLEY
Full Time
position Listed on 2026-08-21
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
Ashley Furniture in Fredericksburg, VA is seeking a Call Center Supervisor to lead Level 1 and Level 2 representatives in a fully in-office role. You will ensure coverage, adherence to policies, and high customer satisfaction through effective coaching and problem resolution.
You will monitor call-center operations, manage breaks and scheduling, handle escalations, and drive performance improvements through leadership meetings and ongoing training.
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