Technical Trainer

• Deliver technical training programs and courses in the assigned area
• Coach repair center staff, especially technicians, to ensure vehicles are repaired properly and safely
• Ensure consistent execution of the WOW (Wow Operating Way) plan
• Complete and retain all training documentation
• Follow company expense-control and expense-documentation policies
• Maintain company assets, including trainer’s tools
• Visit repair centers to assess technicians’ technical capabilities, knowledge, skills and abilities
• Coach technicians on applying technical skills and building repair-process efficiencies
• Work with technicians, repair center general managers and market leaders to recommend classes
• Monitor and coach for full compliance with QC processes
• Assess repair center tools and equipment and provide documented feedback when upgrades or repairs are needed
• Assist in developing technician trainees at fixed training centers and/or through direct trainee support
• Develop and improve technical training clinics
• Coordinate with other technical trainers to ensure consistent training messages across the repair network
• Keep current on advancements in repair processes and techniques
• Perform program assessments, training and coaching
• Work with regional and market leadership to identify issues that may improve technical capabilities within markets

• At least 5-7 years experience industry experience
• At least 2 years experience delivering training is preferred
• Completed course of studies at a post-secondary school preferred
• Must have a high school diploma or GED
• Applicable industry certifications
• Attends required continuing professional education
• Strong verbal and written communication skills
• High level of independently planning and organizing work with minimal supervision
• Ability to communicate, motivate and cooperate with all levels of staff
• Knowledge of computer applications, including Internet, Google platform, and Microsoft Office applications
• Must possess a valid driver’s license and be insurable under the company’s auto liability insurance policies
• Must be able to travel up to 30%-70% including some overnight travel

Demonstrates expertise in delivering technical training programs and coaching repair center staff to enhance their technical capabilities and ensure compliance with quality control processes. Proficient in assessing training needs and developing effective training clinics while maintaining strong communication and organizational skills.

• Technical Training Delivery
• Coaching and Mentoring
• Quality Control Compliance
• Communication Skills
• Industry Certifications

• Technical Training
• Repair Process Efficiency
• Program Assessment
• Training Documentation
• Technical Skills Assessment

• Verbal Communication
• Written Communication
• Organizational Skills
• Motivational Skills
• Cooperation

• Applicable Industry Certifications
• Continuing Professional Education

• Repair Center
• Technician Training
• WOW (Wow Operating Way)
• Expense Control
• Auto Liability Insurance

• Microsoft Office
• Google Platform
• Internet Applications