Data Center Controls Technician, Service

Job  | Amazon Data Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Global Controls team is looking for exceptional individuals to join our Controls organization as a Controls Technician for Service & Construction of the Building Management Systems (BMS) and Electrical Power Monitoring System (EPMS) within Amazon data centers. If you are passionate about the Customer Experience, think and act globally and have the ability to contribute to major new innovations in the area of building controls and automation this is the challenge you are looking for!

The candidate will possess a technical background and experience in installation, troubleshooting, operations and/or maintenance of field sensors, controllers, wiring, networking and programming associated with industrial controls systems. The candidate may also have relevant experience operating and maintaining mission critical electrical and mechanical systems. A Controls Technician shall be responsible for participating in the installation, testing, troubleshooting and startup of equipment and controls system associated with the BMS and EPMS system deployment in the data centers.

The role focuses on active innovation on behalf of customers in the area of Data Center building automation.

• Deploy, service, and upgrade BMS and EPMS systems across multiple Data Centers.
• Mentor and train Facilities team members on operation and control of the BMS and EPMS systems.
• Audit, maintain, and manage computer enterprise asset management systems for BMS and EPMS installations.
• Manage small to medium size projects and programs.
• Perform point‑to‑point checkouts between field devices and controllers.
• Conduct first‑line diagnostics, troubleshoot and maintain programming code and hardware associated with the BMS and EPMS in data centers.
• Provision servers, controllers, industrial PCs and network configurations; test communication between third‑party devices and controllers or servers.
• Install, replace, configure, and calibrate sensors.
• Read and understand electrical schematics and control panel drawings; possess basic understanding of close‑loop controls, field sensor scaling, and functions performed by industrial controllers.
• Supervise low‑voltage electrical contractors performing wiring and installation of field devices in compliance with AWS requirements.
• Support commissioning and system‑level testing.
• Create red‑lined drawings and documentation of systems.
• Follow change‑management process to generate work requests and method of procedures.
• Participate in factory‑witnessed tests at vendors or in panel builders’ facilities.
• Recommend design improvements based on consultation with users and system operation.
• Perform root‑cause analysis during testing and commissioning.
• Ensure all personnel on site use proper safety methodology.
• Work on‑call and a rotating schedule when required and respond to after‑hours emergencies.
• Monitor and review ticketing systems, conduct root‑cause analysis, and prioritize tasks.
• Actively manage service agreements, including vendor labor scheduling, quality assurance, and financial invoice review.
• Use Microsoft suite (Word, Excel, One Note).

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