Director of Emergency Services

Our client, a 133-bed hospital committed to delivering high-quality patient care, is seeking an experienced healthcare professional for the position of Director of Emergency Services. The Director will play a pivotal role in assuring service, growth, development, personnel management, and resource allocation in the Emergency Department, focusing on providing consistent, high-quality patient care.

• Problem Identification and Solutions:
  Accurately identify real/potential problems affecting the service and implement solutions with follow-through and effective communication.
• Committee Participation:
  Actively participate in service, departmental, and hospital-wide committees, providing ongoing communication to represent Emergency Services.
• Patient
  
  Experience:
  
  Advance the patient experience agenda in the Emergency Department, ensuring compassionate and efficient care.
• Leadership and
  
  Coaching:
  
  Coach immediate subordinates by providing feedback, constructive critique of work, facilitating individual development plans, and documenting job performance.
• Human Resource Policies:
  Adhere to all Human Resource policies, fostering a positive work environment.
• Communication:
  Effectively communicate departmental, organizational, and industry information to staff, promoting transparency and teamwork.
• Employee Engagement:
  Facilitate evidence-based employee engagement practices and build strong relationships and networks to achieve organizational and department goals.
• Rounding and Mentorship:
  Participate in employee and patient rounding, identifying and mentoring potential future leaders within the Emergency Services team.
• Standards of Care:
  Enforce standards of emergency department care and develop processes to measure and ensure consistent compliance.
• Program Development:
  Develop, implement, and evaluate an ongoing emergency services program, aligning with the Hospital mission.
• Compliance and Safety:
  Monitor compliance with regulatory, accrediting, and hospital policies for patient services, environmental, and personnel safety.
• Performance Improvement:
  Oversee a performance improvement program that consistently monitors and evaluates critical aspects of care.
• Operational Excellence:
  Ensure the department delivers quality services in accordance with applicable policies, procedures, and professional standards.
• Exposure Control Plans:
  Follow the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens.
• Recruitment Support:
  Support the recruitment process to secure staffing talent for the Emergency Services team.
• Other Duties:
  Perform other duties as assigned.

• Bachelor's degree in nursing required. Master's degree in Nursing, Business Administration, Healthcare Administration, or a related field preferred.
• 3+ years of experience in emergency services required. 3+ years of experience in a leadership role preferred or equivalent combination of education and/or experience.
• Currently licensed as a registered professional nurse in the state in which he or she practices, in accordance with law and regulation required.
• Advanced Cardiac Life Support (ACLS) required. Pediatric Advanced Life Support (PALS) or Emergency Nurse Pediatric Course (ENPC) required. Basic Life Support (BLS) required.
• Facility Details: 133-bed hospital. 20-bed ER (and growing) + 11-bed FSED. No trauma designation. Main ED sees about 100 patients/day, and FSED sees 40-80 patients/day. Facility has inpatient behavioral health.
• Leadership Structure: 2 Managers report directly to Director (1 at the main ED & 1 at FSED). Currently 28 FTEs but target is 40. Working to hire in RNs currently (reliant on contract labor at the moment). Position reports to hospital COO.