Front Desk Manager, Publisher Hotel, Fredericksburg VA

Greenwood Hospitality & Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Office Manager for The Publisher Hotel in Fredericksburg, VA.

To assist in the operation of the Front Office to include guest services, group bookings/coordinator and meeting requirements, administrative tasks assigned by the General Manager including AP entries, payroll hours, tracking and timely month end reports. Respond in a professional and courteous manner to arriving, departing and in‑house guests by providing accurate and timely information and services. Warm, knowledgeable service and helpful guidance.

Pay range for this position is $50,000- $60,000 based on experience and education.

• Manage and lead the operations of the front desk/night audit to ensure an optimal level of service and hospitality is provided to the guests.
• Lead, train, and motivate a talented Front Desk team to deliver exceptional service every day.
• Oversee daily front office operations, ensuring smooth check‑ins, check‑outs, and guest satisfaction.
• Prepare department schedules in accordance with labor standards, forecasted occupancy and business needs.
• Review and approve department’s payroll.
• Be knowledgeable and helpful about the local area, the hotel and hotel services.
• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Partner with Housekeeping, Engineering, Sales, and other departments to create a seamless guest journey.
• Resolve guest concerns promptly and efficiently with professionalism, empathy, and creativity.
• Participate in the recruitment process for the department by attracting, hiring, retaining and motivating all employees.
• Interview, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Maintain open line of communications with each department.
• Respond positively to new ideas.
• Openly accept critical/developmental feedback.
• Be available to help other departments in emergency situations.
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.
• Properly handle and account for keys.
• Perform other assignments as directed by the General Manager.
• Lead the Health and Safety Committee, binder/Documentation.
• Be knowledgeable of policies regarding emergency procedures and security concerns. Promote an accident prevention program to minimize liabilities and related expenses.
• Be available to cover vacation days and time off requests.
• Identify and record special billing instructions.

• Proven experience as a Front Office Supervisor, Assistant Manager, or similar role in a full‑service hotel environment.
• Strong leadership skills with a hands‑on, service‑first approach.
• Be self‑motivated and use time wisely.
• Excellent communication, organization, and problem‑solving abilities.
• Tech‑savvy with hotel systems and experience with Opera Cloud.
• A passion for hospitality and team development.
• Opportunities for growth within our expanding portfolio.
• Competitive salary, bonus potential, and comprehensive benefits.
• The chance to make a meaningful impact every single day.

• High School diploma / Secondary qualification or equivalent.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities; general knowledge of the city where the hotel is located and its attractions.
• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well‑paced mobility for up to 4 hours in length. Length of time of these tasks may…