Senior Tech Support Troubleshooting​/Project Management *ONSITE

Position: Senior Tech Support - (Troubleshooting / Project Management) *ONSITE*
GEICO .
For more information, please .GEICO is seeking a highly motivated Sr. Tech to join our Technical Field Engineering team. This role provides on-site technical support and maintenance across our regional offices, ensuring seamless IT operations. The ideal candidate will be proactive and have a strong technical background with expertise in hardware, software, networking, automation, and AV systems support.  This is an on-site role that requires full-time presence.

You will play a pivotal part in GEICO’s transformation from a traditional IT model to a tech-driven organization with a focus on engineering excellence.

Key Responsibilities:

· Diagnose and resolve complex technical issues related to hardware, software,   networks, VIOP and AV systems.

· Provide direct technical support to associates both in person and remotely.  
· Install, configure, and maintain IT infrastructure and equipment.  
· Monitor system performance and implement corrective actions when necessary.  
· Ensure compliance with security, backup, and redundancy strategies.  
· Create custom scripts to automate tasks and enhance system efficiency.  
· Engage with vendors and IT personnel for issue resolution.  
· Provide, create, or improve technical documentation/standard operating   procedures  
· Participate in designing information and operational support systems

Support system developers and programmers in specialized areas of IT   infrastructure.  
· Ability to provide on-call support for high severity incidents  
· Understand core network technologies (DHCP, DNS, TCP/IP, VLAN, SNMP)  
· Manage Windows Server (Print, File, etc.) and Backup solutions

Project Management:  
· Hands-on support for technical projects such as office relocations, infrastructure upgrades, and technology rollouts.  
· Collaborate with internal teams to align tech support with business objectives.  
· Ensure project completion within scope and timelines.  
· Meet project deadline expectations.  Communication &

Collaboration:

· Act as a liaison between regional offices and the broader GEICO Tech   organization.  
· Work with Org Change Management to ensure smooth technology rollouts and   minimize disruption.  
· Provide regular reports on technical issues, project status, and process   improvement opportunities.  
· Strong verbal and written communications skills.

· Ability to work well independently or as part of a team.  Continuous Improvement &

Innovation:  
· Stay updated on the latest technology trends in field engineering

Basic Qualifications:

· Bachelor's degree in information technology, Engineering, Computer Science, or   a related field (or 4 years of equivalent experience).  
· 10+ years’ experience supporting operating systems (Windows, & Macintosh).  
· 5+ years of hands-on experience in technical support, IT infrastructure,   networking, or AV systems support.  
· Strong analytical skills with demonstrated problem-solving ability.  
· Experience in IT equipment lifecycle management.  
· Excellent problem-solving and customer facing skills.  
· Proven ability to operate in high pressure situations handling multiple competing priorities.  
· Willing to work in a fast-paced environment where travel might be required.  
· Experience with Windows Servers (i.e. Backup, Print, File, etc.)  
· Ability to develop clear, concise documentation.  
· Ability to lift and transport IT equipment (40-50 lbs).

Required Qualifications:

· CompTIA A+ Certification  
· CompTIA Net+ Certification   
· Scripting experience (Python, bash) and understanding of APIs

Preferred Qualifications:

· Microsoft AZ-800  
· Cisco CCNA  
· Apple Certified Support Professional (ACSP) certification  
· Jamf Certified Associate

Experience with :  
· Microsoft Active Directory  
· Microsoft Office (Word, Excel, Outlook, PowerPoint)  
· Microsoft Share Point   
· Microsoft Autopilot  
· Microsoft Intune  
· Power Shell scripting  
· Python coding  
· Zscaler
* Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
* Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance…