Tier 1 Help Desk Analyst

Rappahannock IT is always looking for talented people to become its team members. We realize that productive people are always a good addition to our organization. So if you have the technical acumen and the passion to work with businesses of all sizes in the Fredericksburg area, join in!

Department:
Technical Support

Education:

High School or Bachelors Preferred

Compensation: $18-25/hr

Rappahannock IT is a fast-paced, innovative, locally owned and operated managed service provider in the heart of Fredericksburg, VA. We specialize in managed services, network infrastructure, and security, and we take pride in providing unmatched support to our community.

At Rappahannock IT, we believe that when you grow, we all grow. We invest in our team’s IT skill set and encourage internal growth as our offices continue to expand. We strive to cultivate long‑lasting relationships with both our team and our community.

As a Tier 1 Helpdesk Technician, you’ll be the first point of contact for our clients, resolving day‑to‑day IT issues and escalating complex problems to our Tier 2 team when needed. Typical work includes password resets, connectivity issues, software installations, endpoint deployment, and user onboarding across Microsoft 365 and Active Directory environments. Strong communication skills and a client‑first mindset are essential.

This role is an excellent foundation for a career in IT, with hands‑on exposure to enterprise tools, compliance‑driven environments, and clear paths for advancement.

• Competitive salary based on experience
• Comprehensive health, dental, vision, and life insurance (dental and vision fully paid by Rappahannock IT)
• 401(k) with employer match (eligible after one year of employment)
• 3 weeks paid parental leave
• 11 paid federal holidays
• Certification and education reimbursement
• Collaborative and supportive team environment