DCO Tech

Job :  | Amazon Data Services, Inc.

- A19

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You’ll play a pivotal role in maintaining the heartbeat of the world’s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair and participation in an on‑call rotation.

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, respond to operational incidents that impact service availability, and carry out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.
• Serve as the primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help interview, train, and onboard new team members.

• Lifting and moving material up to 40 pounds.
• Working in cramped and/or elevated locations.
• Bending, lifting, stretching, and reaching.
• Standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely.

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.

• Take ownership of technical issues brought by customer base, engaging other teams when needed to drive resolution.
• Show a strong aptitude for troubleshooting and problem‑solving.
• Identify solutions at their root and understand broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Act independently with minimal direction or support.
• Improve effectiveness through process innovation.

Shift work will include days, nights, weekends, and holidays.

Amazon offers a comprehensive benefits package that includes health insurance, 401(k) matching, paid time off, and parental leave. Compensation may include sign‑on payments and restricted stock units (RSUs). Learn more at (Use the "Apply for this Job" box below)..

• Experience in computer networking.
• Experience with computer hardware troubleshooting and repair.
• Ability to lift and rack equipment up to 40 pounds.

• Experience working in cramped or elevated spaces while adhering to health & safety guidelines.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience managing work and priorities through a ticketing system.
• Experience with cabling infrastructure best practices and methodologies.
• Experience in data center environment (racking and stacking gear, cable management, hot/cold aisle containment).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit  for more information.

NOTE:

Amazon does not sponsor immigration visas for this role.

NOTE:

Lump sum stipend will be provided to eligible candidates who relocate for this position.