Data Center Manager, DCC Communities

Job Overview

We are expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding, and the drive and vision to take  Data Center Operations to the next level. The successful candidate will manage people with varying skillsets, devise strategies, mentor all levels, sponsor projects, and propose technical solutions.

• Prioritize and assign trouble tickets to data center technicians and operators
• Routinely review ticket queue for large events and address accordingly
• Coordinate change management resources
• Guide, train and educate data staff on best practices related to all service owner issues
• Manage and deliver mid‑size projects
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
• Manage a diverse team of data technicians with varying skills
• Provide weekly reports to the data center manager
• Maintain the on‑call schedule coordinating absences and vacations
• Recruit and train data technicians to ensure appropriate staffing levels
• Host weekly staff meetings
• Write and deliver performance reviews for staff

• U.S. citizen
• Must be able to travel >50 miles or commute