Service Technician; East Area)

Service Technician (East Area)

Location: Multiple positions located at or near our East Customer Center Locations - Allentown, PA;
Aston, PA;
Edison, NJ;
Marlborough, MA;
Scars borough, ME;
Shrewsbury, PA;
Richmond, VA;
Greensboro, NC;
Charlotte, NC. This role is typically not eligible for relocation.

Job Summary: The Service Technician supports Ingersoll Rand’s Industrial Technologies and Services Division by installing, troubleshooting, repairing and maintaining all makes of rotary screw and reciprocating air compressors, along with additional compressed air system components. The role requires precision measuring tools for diagnostic troubleshooting and knowledge of all operations and parts manuals associated with all equipment.

• Ensure correct installation, maintenance, and field repair of equipment manufactured and sold by Ingersoll Rand at the purchaser’s location.
• Maintain up-to-date knowledge of the field installation and repair requirements of this equipment.
• Provide technical advice and train customers, potential customers, field salesmen and field service trainees.
• Diagnose problems, recommend corrective actions in unsupervised environments and submit clear, accurate records and reports to the manufacturing facility.
• Maintain a high degree of integrity in handling business affairs.
• Maintain proper written and oral communication skills to transfer information related to service work in a concise and logical manner.
• Submit detailed technical reports on each service call in a legible fashion, suitable for billing customers.
• Submit accurate, detailed and timely expense account records along with timecards on a weekly basis and maintain good financial records and practices.

• Desired applicants will have 2–5 years of experience troubleshooting industrial/commercial mechanical systems and experience with compressed air systems, centrifugal technologies and solid controls.
• High school diploma or equivalent required; a degree program in Electrical/Electronic Technology, HVAC or related fields preferred.
• Valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations.
• EPA 608/F‑GAS 303/2008/CE/ISHRAE certification preferred.

• Work in diverse conditions including noisy equipment rooms, extreme weather, precarious places and risk of electrical shock.
• Position is highly physical: requires use of hands, fingers, walking, stooping, kneeling and lifting/moving weights in line with safety policy.

• Occasional travel for training (1–2 times per year, up to one week).
• Included in an on‑call rotation with other technicians for customer emergencies in evenings or weekends.

• Proficiency with Microsoft Office and other basic computer usage, including handheld devices.
• Customer service skills (conflict resolution, communication, negotiation).
• Mechanical competency to diagnose and troubleshoot compressor systems and machinery.

Our comprehensive benefits package includes health care options, dental and vision coverage, wellness programs, life insurance, a 401(k) plan, paid time off and an employee stock grant.

Salary range: $45,000 – $120,000, including incentives. Pay range reflects a wide range of factors such as skills, experience, training and certifications.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.