Administrative & Scheduling Coordinator

Division:
New Dawn Final date to receive applications:
January 14, 2022,5:00 pm Email resume to:
Attention:
Janine Hussey

Schedule:

Permanent Full-Time Salary/Wage: $40,000-$45,000 Openings: 1

The Administrative & Scheduling Coordinator is a key position within the New Dawn Homecare team. The Coordinator is responsible for ensuring best practices in schedule coordination of all frontline employees within New Dawn Homecare.

They are also responsible for best practices in billing processes, payroll procedures and in customer service to clients and the general public.

They are responsible for reconciling accounts with private-pay clients and other agencies such as Department of Veterans Affairs, Blue Cross Insurance, Workers Compensation Board as well as any other new clients.

As the first point of contact for the main New Dawn Homecare phone line, the Administrative & Scheduling Coordinator responds to all calls in a timely manner and escalates questions and concerns as necessary to the Nurse Care Coordinator and/or Director of Healthcare.

The Administrative & Scheduling Coordinator works closely with the Nurse Care Coordinator to ensure clients are serviced properly, shifts are filled, and client needs are met in a timely and effective manner.

Lastly, the Coordinator is responsible for coordinating the daily schedule with the after-hours answering service to ensure staffing requirements and client inquiries are filled outside of New Dawn Homecare office hours.

Core Competencies

• Client-and-family-centered focus engagement and education
• Client-centered care planning
• Coaching and counseling
• Communication
• Multi-task
• Problem solving
• Accountability & dependability
• Ethics & integrity
• Time management

Qualifications

• Post-secondary education in business or healthcare;
• Minimum of two (2) years scheduling experience;
• Compassion, empathy and experience working with and advocating for seniors;
• Must be able to work independently, as well as under supervision;
• Exceptional attention to detail skills required;
• Exceptional verbal and written communication skills;
• Must be able to work effectively with others and have good interpersonal skills;
• Must be highly organized and work well under pressure;
• Must be willing to adhere to the principles of confidentiality and to comply with all mandated training and ethical guidelines;
• Strong knowledge of Simply Accounting program as well as Microsoft Office products, including Excel, Word, and PowerPoint;
• Able to maintain filing systems and databases;
• High level of integrity, confidentiality, and accountability;
• Must understand that client care is the focal point for success.

Work Conditions

• Some travel may be necessary;
• Ability to attend and conduct presentations;
• Manual dexterity required to use desktop computer and peripherals;
• Overtime as required.

New Dawn is proud to be an Atlantic Immigration Program (AIP) employer. This means that New Dawn has been approved as an AIP employer and, as such, can endorse the AIP-PR application of an eligible employee.

Note:

employees are responsible for verifying that the employment position/category is eligible under the AIP program, or any other immigration program/stream for which they intend to seek the support/endorsement of New Dawn.

New Dawn Enterprises believes in supporting the well‑being of its employees and, in service of this, has created the following compensation package for permanent, salaried employees of New Dawn Enterprises, in addition to their salaries.

New Dawn offers its employees group benefits provided by Group Health. Fifty percent (50%) of these benefits are paid by the employer, except for Long-Term Disability benefits which are fully (100%) paid by the employee. The plan also includes a component for Life Insurance, Accidental Death and Dismemberment (AD&D) and Vision Care. Dependent life is also included.

Employees may choose to begin participation in New Dawn’s Self‑Directed RRSP plan after completion of three (3) months of employment. Employees may contribute up to 5% of their gross salary, deducted from their…