Senior Disability Administrator - File

Senior Disability Administrator - File Copy
Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working Arrangement
Hybrid

Job Description
This role provides administrative support to the National Group Disability organization and works closely with both our internal and external customers, including Case Managers, Associate Managers, DA and SDA colleagues, Specialists, Medical Consultants, Lawyers, Plan Sponsors, and Plan Members.

Key Accountabilities &

Job Duties

Processing Access Requests (file copy requests) by reviewing the request and the consent to identify correct information to send and authority to do so

Reviewing access requests meticulously and redacting third party information to avoid privacy breach – each document is reviewed to ensure it matches the request and authority above

Privacy Breach incidents are referred to the employee’s leader who handles the resolution and reporting requirements

Handling emails in several group email inboxes

Setting up disability claims and/or handling follow-ups for claims

Handling Client and Control Reports

Issuing payments for vendor invoices

Data entry (from claim forms to claims payment system – Navigator)

Emailing and/or printing and sending out correspondence to claimants, clients or other stakeholders ensuring that privacy protocols are followed

Offsite file tracking/search/retrieval

Handling of media files

Assisting with new client onboarding – transfer of files

New hire onboarding - Ordering IT equipment/access, coordinating with manager of new hire

IT equipment ordering/support for existing employees

Job Requirements

Bilingualism (English/French) is an asset

Post-secondary education (college or university level) is required

Excellent attention to detail and accuracy

Strong PC skills with experience using Adobe, Microsoft Office Suite, especially Word and Excel

Excellent organization, prioritization, and planning abilities

Strong written and oral communication skills

Thrives in a fast-paced environment

Flexible, adaptable, and able to cope with high workload volumes and conflicting deadlines

Fast learner who is analytical, proactive, and takes initiative

Ability to probe, investigate and take ownership of discrepancies/issues and see through to resolution

Tact and diplomacy

Able to work independently as well as within a team

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD 1.3 trillion (US 1.1 trillion) as of June 30, 2021.

Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at

Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our…