Mortgage Specialist

Overview

Join BMO. This Mortgage Specialist role offers training and support, the opportunity to build a referral network, and the potential for strong earning possibilities by helping customers achieve home ownership.

• Cultivates, builds, and manages relationships with a referral network to create a pipeline of new mortgage business and increase BMO’s share of the home financing market.
• Actively identifies sales opportunities and refers to BMO colleagues as appropriate.
• Develops and executes marketing and sales programs to drive business results while following corporate policies, operating directives, legal and regulatory requirements.
• Proactively contacts referral and origination sources through national or local partnerships to lead discussions about home financing solutions.
• Assists with targeted marketing programs, promotions, and other initiatives; seeks cross-sell and up-sell opportunities.
• Supports delivery of targeted marketing programs and initiatives; expands network by obtaining referrals and originations from existing relationships.
• Establishes and enhances the Bank’s community presence through trade shows, conferences, and related events.
• Serves as a customer advocate during application and processing activities; completes onboarding activities as required.
• Delivers exceptional customer service, guides customers through mortgage application and processing, and partners with branch teams to hand off customers and finalize mortgage documentation.
• Resolves or escalates issues to meet customer expectations and ensures timely funds advancement.
• Provides friendly, professional service in response to queries and identifies client needs for banking products, referring to appropriate BMO partners.
• Stays informed of consumer needs, industry trends, regulatory requirements, policies, and procedures for mortgage products and services.
• Addresses customer service issues per established parameters, escalating complex matters as needed.
• Develops solutions and makes recommendations aligned with business strategy and stakeholder needs; provides guidance on implementation.
• Supports execution of strategic initiatives with internal and external stakeholders; helps determine business priorities and sequencing.
• Conducts independent analysis to resolve strategic issues; liaises with BMO teams and customers to ensure satisfactory completion of home financing applications.
• Documents updates in internal systems to provide status visibility for opportunities, transactions, and issues.
• Analyzes data to provide insights and formats data into regular and ad-hoc reports and dashboards.
• Contributes to planning and implementation of operational programs; executes routine tasks within service level agreements; organizes work information for accuracy and completeness.
• Engages with referral networks to generate referrals and mortgage originations for clients needing real estate lending solutions; completes transactions in compliance with guidelines and requirements.
• Works independently with the possibility of broader responsibilities as needed; exercises judgment to diagnose and solve problems within policy and risk frameworks.

• Typically 3–5 years of relevant experience with a post-secondary degree in a related field, or an equivalent combination of education and experience.
• In-depth understanding of the mortgage lending process and applicable regulatory requirements.
• Strong interpersonal, sales, customer service, and negotiation skills.
• Expert knowledge of self-management, teamwork, personal lending, relationship sales and management.
• Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
• Strong knowledge of the broader real estate industry and mortgage market; strong negotiation skills.
• Verbal and written communication skills; collaboration and teamwork; analytical and problem-solving abilities; influence skills.

The above represents BMO Financial Group’s pay range and type. Salaries vary based on location, skills, experience, education, and qualifications. For commission roles, the salary listed represents the expected…