Transfer Administrator

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

The responsibility of the Transfer Administrator is to ensure the efficient transfer of client account assets either 'in kind' or 'in cash' to CI Investment Services (CIIS) or from CIIS in a manner that meets all industry guidelines and deadlines. The role will also ensure each Registered Transfer request is accompanied with the appropriate provincial and/or federal documentation relating to account transfers.

• Move assets from other financial institutions into CIIS and assets from CIIS to external institutions.
• Ensure Manual Transfer requests and documentation are received in good order, sign the guarantee and initiate the Transfer to the relinquishing institution.
• Complete automated 'Transfer In' and 'Transfer Out' requests that flow through the Account Transfer Online Notification (ATON) system via the Canadian Depository System (CDS) within IIROC regulated deadlines.
• Research and input ISIN, CUSIP or Mutual fund codes on CDS/DTC and advise the internal settlement department to release and segregate assets from the appropriate depository.
• Follow up on all outstanding Transfers IN requests that have aged at the 10, 15 and 20 business‑day timelines.
• Handle all residual amounts effectively to allow for account status to be closed.
• Communicate with external parties to confirm whether assets being received or delivered are permitted to be held and that standing settlement instructions are acceptable prior to executing the Transfer IN / OUT.
• Submit registered transfer documentation relating to Locked‑IN Plans and RESP Plans (Locked‑IN Agreements; RESP Transfer Forms A–B and
  
  C) to relinquishing Trustees.
• Coordinate with the Registered Products Team to ensure CRA requirements are fulfilled before delivery or receipt of registered assets.
• Research inquiries from the Support team or Account Opening Help Desk regarding pending Transfer IN / OUT requests and process them within established SLAs.
• Manage the internal VB Transfer mailbox and ensure all inquiries are handled within service‑level expectations.
• Process cheques received for Transfer IN requests by depositing monies into the client account and updating the client notes section of assets received.
• Navigate and understand the DTC, CDS terminals to help execute Transfer requests.
• Keep up‑to‑date with industry updates through portal notices on depository platform changes, regulations and status updates; share this information with internal and external parties as part of the Transfer process.
• Perform other ad‑hoc duties or projects as needed (e.g., filing, assisting other functions within Operations).

• Minimum of 3+ years’ work experience in a similar role or within the financial services industry.
• High‑school diploma or equivalent; post‑secondary education in Finance or Accounting, or a related field is an asset.
• Completion of Canadian Securities Course (CSC), IFIC Mutual Funds Course, and/or other related industry education is an asset.
• Solid understanding of Mutual Fund or securities basics.
• Proficiency with Microsoft Office applications (Word, Excel, Access, Outlook).
• Strong working knowledge of the Canadian Depository for Securities (CDS), Canadian Derivatives Clearing Corporation (CDCC), National Securities Clearing Corporation (NSCC), and Depository Trust Company (DTC).
• Excellent organization, planning, written and oral communication and interpersonal skills.
• Ability to work well under pressure, meet demanding workloads and deadlines.
• Initiative and ability to work independently or in a team environment.
• Flexibility to work on varied projects and assignments outside daily tasks.
• High degree of accuracy and attention to detail.
• Research and problem‑solving skills.
• Willingness to work overtime during specific seasonal busy periods (e.g., Year End, RESP season).

• Modern HQ location…