Member Service Agent

Position: Member Service Agent at Brunswick Credit Union
Elevate member experiences with Brunswick Credit Union as a Member Service Agent. You'll build strong relationships through effective communication and expert advice while managing non-cash transactions.

As the first contact for our members, the Member Service Agent role focuses on delivering top-tier service and promoting our credit union's products. You will analyze member needs, contribute to business development, and ensure compliance with financial regulations. Your proactive outreach and product knowledge will enhance member engagement and satisfaction.

Key Responsibilities:

• Promote credit union services through education and outreach

• Participate in sales initiatives for member acquisition

• Analyze needs to provide tailored financial solutions

• Process non-cash transactions and open new accounts

• Handle routine member inquiries and escalate complex issues

Requirements:

• High school diploma or equivalent with 1 year experience

• Advanced communication and product knowledge

• Proficient in sales and referral methods

• Strong decision-making and problem-solving skills

• Knowledge of compliance and regulatory requirements

Deliver exceptional service and strengthen member relationships through effective communication and problem-solving at Brunswick Credit Union.
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