Représentant; e du aux ventes bilingue​/Bilingual Sales Support Rep

Position Overview

Compugen is seeking an experienced inside sales representative committed to providing exceptional customer experience. The Inside Sales Representative is responsible for managing an assigned portfolio of complex customers in the support and coordination of all activities in the quote to delivery cycle. The goal is to ensure that our customers’ expectations are proactively managed and exceeded.

• Provides quotes to customers using extensive product knowledge and expertise
• Liaise with Sales Executives and all internal departments to ensure a seamless procurement experience for assigned customers
• Lead large deployments that contain services and complex customer requirements
• Manage orders throughout the entire cycle, from order entry to invoicing
• Work with the Sales Support team to ensure customer orders are placed and acknowledged in a manner that exceeds expectations
• Act as a customer advocate; put customer needs first and deliver solution-based assistance through products and services
• Resolve order related problems using tenacity, persistence, and a high level of tactfulness
• Manage escalations, provide sustainable resolution & risk avoidance for customers
• Ensure KPIs and SLAs are met to ensure optimal customer satisfaction
• Lead and/or attend customer meetings
• Prepare and lead product transitions and product rollouts for assigned accounts
• Manage customer's e-commerce platform
• Evaluate products and solution offerings
• Meet or exceed Service Level Agreements
• Track Sales Order Accuracy
• Achieve Gross Margin Attainment
• Meet Order to Ship metric

• Demonstrated ability to collaborate across multifunctional areas with other internal stakeholders
• University degree or College Diploma in a relevant program of study
• 2-4 years previous experience in an Inside Sales position
• Experience communicating and assisting in the development, maintenance, and service of large accounts is an asset
• Proven ability to manage multiple priorities/projects, meet deadlines and responsibilities
• Experience in the technology industry is an asset
• Understanding of supply chain
• Outstanding written communication & interpersonal skills
• Experience with SLA and KPI deliverables
• Strong business acumen
• Customer-focused, with a strong commitment to customer satisfaction
• Extremely well structured, organized, and detail-oriented
• Proficiency in Microsoft suite of products including Excel, Teams, Outlook, etc.
• Ability to work autonomously and collaboratively in team environment
• Proficient in English and French

• Exciting, fast‑paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to local communities
• Collaborative supportive team members
• Remote work/hybrid work options
• Work/life flexibility

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner.

Compugen recherche un représentant des ventes internes expérimenté, engagé à offrir une expérience client exceptionnelle. Le/la représentant(e) des ventes internes est responsable de la gestion d’un portefeuille assigné de clients complexes, en assurant le soutien et la coordination de toutes les activités du cycle allant du devis à la livraison. L’objectif est de veiller à ce que les attentes de nos clients soient gérées de manière proactive et dépassées.

• Fournir des devis aux clients en utilisant une connaissance approfondie des produits et une expertise technique
• Assurer la liaison avec les responsables des ventes et tous les départements internes afin de garantir une expérience d’approvisionnement fluide pour les clients assignés
• Capacité…