Dispatcher, Customer Service​/HelpDesk

Dispatcher – Career Opportunity

Mr. Rooter Plumbing is looking for motivated, dependable people to join our team as Dispatch Professionals. You may have never considered dispatching as a career—but it's a critical role, it pays well, and it offers long-term stability.

Plumbing is an essential service that's needed in all economic conditions. As a dispatcher, you'll play a vital role in helping families and businesses get the service they need—when they need it.

No Experience? No Problem.

You don't need prior dispatching experience or a college degree to apply (though either is a plus). We provide paid training and ongoing coaching to set you up for success. In a short time, you'll be fully trained and on a clear career path with opportunities for growth and increased earnings.

This is more than a job—it's a career with a future.

Is This the Right Fit for You?

This role isn't for everyone, but you may be a great fit if you:

• Enjoy interacting with people and solving problems
• Thrive in a collaborative, team-oriented environment
• Are patient, persistent, and detail-oriented
• Are comfortable using technology and learning new software
• Adapt well to changing priorities and fast-paced situations
• Enjoy being challenged and contributing to team success
• Appreciate coaching and ongoing professional development

Dispatchers are the backbone of our operation—you'll work closely with service professionals and management to ensure every customer receives first-class service.

What You'll Be Responsible For

You'll start by training alongside an experienced dispatcher. Once up to speed, you'll be responsible for delivering an exceptional customer experience by:

• Coordinating daily schedules with managers and service professionals
• Ensuring the right technician, tools, and information are sent to each job
• Communicating clearly with customers from first call through payment processing
• Adapting quickly to changing customer needs and operational priorities
• Following the proven Mr. Rooter Plumbing processes

How We Measure Success

We believe in accountability, teamwork, and celebrating wins. Performance is measured through:

• Delivering clear solutions and options to customers
• Quality workmanship and first-time resolution
• Efficient use of time and resources
• High customer satisfaction scores, surveys, and Google reviews

How We Take Care of Our Team

We invest in our people and provide competitive benefits, including:

• Paid training
• Paid time off
• 401(k) with company match
• Health, dental, and vision insurance
• State-of-the-art technology and software

Starting pay: $18.00–$22.00 per hour, based on experience.

ter Plumbing, we're committed to helping our team members build long-term careers—from entry-level positions to leadership roles within the organization.

If you're ready to join a motivated, professional team that shows up ready to win every day, apply today!