Technical Systems Engineer II

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

The Technical Systems Engineer II provides advanced level technical support for unique, non-recurring technical issues and incidents related to IT and business-driven projects. Under minimal supervision, coordinates with other teams or vendors and implements solutions for IT and business-driven projects. Manages IT asset lifecycle tasks including discovery, inventory, and monitoring for critical failures.

• Provides advanced level technical support for business-driven projects and complex technical issues.
• Provides local onsite assistance for employee incident resolution where applicable.
• Creates and maintains detailed technical documentation for site surveys, network diagrams, hardware configurations, and security systems.
• Performs comprehensive site inspections to assess physical infrastructure, connectivity, and compliance with IT standards.
• Documents findings in standardized templates and updates asset management systems.
• Provides floorplan mapping for network ports, Meraki devices, servers, and security hardware.
• Coordinates with other IT teams and vendors to implement and manage IT operational technologies including resolution of network connectivity issues and outages; coordination and installation of physical IT assets; data acquisition in support of company projects during mergers and acquisitions; site surveys, assessments, and other documentation; vendor technologies.
• Resolves escalated incidents and issues of higher difficulty.
• Responsible for physical inventory, tracking, and monitoring of IT assets.
• Provides statistics and KPI reports to management as requested.
• Trains, coaches or assists less experienced team members as needed.
• Adheres to internal standards, policies and procedures.
• Performs other duties as assigned.

• Associate degree in Information Technology or related discipline (Required)
• 5+ years’ support experience in a corporate environment (Required)
• Experience performing hardware and software troubleshooting and break-fix/repair (Required)
• Experience in IT technical role providing customer service in a multi-site environment (Required)

• Bachelor’s Degree or equivalent combination of education and experience
• Previous involvement in mergers and acquisitions IT assessments.
• Experience with documenting building security systems (access control, cameras, alarms) and their topology.

• Information Technology Infrastructure Library (ITIL) certificate or Project Management Professional (PMP) certificate (Preferred)

• Strong experience in technical writing and documentation tools (Visio, Excel, SharePoint, MS Teams).

• Ability to interpret and produce network diagrams and infrastructure schematics. Language
  
  Skills:
  
  English – Intermediate level proficiency (Required).
• French and/or Spanish (Preferred)
• Mathematical
  
  Skills:
  
  Intermediate level proficiency (Required)
• Reasoning Skills/Abilities:
  Advanced level (Required)
• Strong customer service orientation (Required)
• Strong verbal and written communication skills (Required)
• Strong analytical, reasoning and problem-solving skills (Required)
• Excellent time management skills (Required)
• Ability to prioritize daily activities (Required)
• Ability to work independently in a fast-paced environment (Required)

• Knowledge and experience in IT Support and Operations
• End-user hardware, software and OS
• Server hardware, software, OS and protocols
• Active directory access and permissions
• Troubleshooting and configuration of networking appliances
  • Mobile device support (Required)

• Stand:
  Frequently
• Move or traverse:
  Frequently
• Sit:
  Frequently
• Use hands:
  Constantly
• Reach with hands and arms:
  Constantly
• Climb or balance:
  Frequently
• Stoop, kneel, crouch or crawl:
  Frequently
• Talk/hear:
  Constantly
• Taste/Smell:
  None
• Lift/carry/push…