IT Support Technician II

Responsible for end user support of computer workstations and associated peripherals. Diagnoses and troubleshoots all organizational software, hardware and mobile devices.

**** The Hours and Days are as follows:
Monday and Tuesday 11:30am to 8pm, Wednesday 8am to 4:30pm, Sunday 8am to 8pm (must be okay with these hours, this will all be Onsite). ****

• Manages multiple complex priorities and projects.
• Provides configuration and or installations documenters to guide other technicians.
• Provides timely resolution to all assigned calls and or tasks and escalates calls to the appropriate technical groups.
• Acts as an ambassador of the department dealing with all customers in a professional manner.
• Interacts with all ISS staff members to achieve successful implementation and maintenance of organizational hardware and software.
• Provides timely status reports on Projects and or assignments.
• Visits offsite locations and provides service to our customers.
• Ensures Asset Management database is monitored, and discrepancies are remediated.
• Works with vendors as necessary to achieve successful implementation and maintenance of hospital hardware and software.
• Performs other related duties as assigned.