Operations Field Support Manager

About this Role

In this role, you will be responsible for providing end-to-end operational expertise for digital solutions, executing comprehensive billing and tracking processes across the region, and traveling extensively to multiple sites to lead short-term project deployments and optimize workflows.

• Lead and Optimize Operations:
  Manage end-to-end digital solution processes, standardizing regional job tracking, mastering complex billing frameworks, and collaborating with global production teams to maximize processing efficiency.
• Collaborate and Align Stakeholders:
  Partner closely with internal execution teams, external clients, and executive leadership (up to VP level) to secure project resources, deliver comprehensive training programs, and resolve high-level portfolio risks.
• Ensure Compliance and Continuity:
  Maintain strict compliance with organizational standards, Statement of Work (SOW) guidelines, and business continuity/disaster recovery plans across all local and remote operating environments.
• Travel Requirements:
  Up to 50% travel, typically averaging 2 to 3 trips per month and/or intermittent deployments.

• 10+ years of senior-level experience in operations management, ideally within a matrixed, multi-project, or information management environment.
• Resilience Expertise:
  Proven experience in Business Continuity Planning (BCP), Sketch Up (SKP), and Disaster Recovery (DR) strategies.
• Project Ownership: A strong track record of managing end-to-end processes, from initial concept through to final execution.
• Strong knowledge of digital imaging platforms, workflow automation tools, and basic profit-and-loss (P&L) concepts to track financial and operational performance.
• Proven ability in stakeholder management, conflict resolution, and adapting to high-pressure, fast-paced environments.
• US Citizenship status and the ability to obtain a Public Trust/DOD Clearance.

• Position Location (in office / non-remote):
  We are seeking candidates permanently located in any of the following key markets:
  Freehold, NJ;
  Atlanta, GA;
  Dallas, TX;
  Mesa, AZ;
  Charlotte, NC; or Minneapolis, MN.
• Compensation: $140,000 base salary, plus a comprehensive benefits package and eligibility for an annual merit bonus.
• Paid time off / holidays to support a healthy work-life balance.
• Opportunities for continuous learning and professional growth.

J0103927

Reasonably expected salary range: $ - $

US:
Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommod See the Supplement to learn more about Equal Employment Opportunity.