Commercial Lines Account Manager

Overview

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* NOTE:

Prior commercial lines insurance customer service/account management experience is required***

Oliver L.E. Soden Agency is growing, and we're looking for someone like you to join our team as a Commercial Lines Account Manager!

We pride ourselves on our excellent culture and seek someone who wants to be a part of a strong team. We are not just looking for any Commercial Lines Account Manager; we are looking for one who is detail-oriented and driven to provide excellent service. As our new Commercial Lines Account Manager, you'll be joining us to educate our clients on the best policies to cover what matters most to them.

Your ability to build rapport and your upbeat, professional demeanor will help you earn our clients' trust and retain their business for years to come. If you're a team player who's ready to empower people to make the best decisions concerning their insurance needs, apply today!

This position can be in-office, hybrid, or fully remote. We have strong technology and will be highly flexible if you're the right fit. We supply all computer and phone equipment required for your job.

The salary range reflects the potential base salary based on experience. There are opportunities for additional pay based on writing and rounding accounts, but this is not the primary focus of the job.

Apply for the position today by completing the form and assessment.

• Annual Base Salary Based on Experience
• Evenings Off
• Retirement Plan
• Career Growth Opportunities
• Mon-Fri Schedule
• Tuition Reimbursement
• Vision Insurance
• Life Insurance
• Disability Insurance
• Parental Leave
• Hands on Training
• Dental Insurance
• Health Insurance
• Flexible Schedule
• Work from Home
• Paid Time Off (PTO)

• Responding to queries, problem solving, and following up with clients to ensure satisfaction.
• Developing insurance quotes, shopping renewals, and issuing insurance documentation as requested.
• Fostering strong relationships with current and prospective clients to maintain client retention.
• Treating each client interaction as an opportunity for education and account rounding.
• Obtain and ensure current and accurate information and document it per agency standards. Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.

• Property & Casualty License
• Commercial Lines Insurance experience
• Intermediate computer and technology proficiency.
• Preference for candidates with Applied Epic experience, though not absolutely necessary
• Excellent written and verbal communication skills.
• Detail-oriented with the ability to prioritize and multitask.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.

We are a family-owned independent insurance agency with three locations - Jamesburg, Little Silver, and Manasquan, NJ, and our employees can work remotely from anywhere in the United States. We specialize in commercial and personal property & liability insurance, as well as risk management. The Manasquan-based division, branded as the John B Wright Agency, specializes in Marine Insurance, including Marina, Boat Dealers, and Marine Contractors.

We care about our clients, and it shows: we have earned numerous awards since opening our doors, including the 2018 NJAA Agency of the Year. Our dedicated staff works incredibly well as a team and always puts the customer first. Apply to become a member of our team today!