Assistant Operations Manager; Cranbury, NJ

The Assistant Operational Manager plays a critical role in supporting the General Manager with the day-to-day operations of the Service Center. This role ensures that the facility meets high standards of service, compliance, and profitability, while delivering exceptional customer service to both internal and external clients. The successful candidate will help oversee personnel, operations, quality control, and customer satisfaction, maintaining alignment with the company’s 5 Core Values: Safety, Service, People, Profits, and Innovation.

Support daily operations at the Service Center, including:

Crew assignments and schedule updates

Reviewing timecards and preparing operational reports

Processing billing-related paperwork

Coordinating with departments to provide customer support

Conduct pre-move surveys at customer sites and promptly share data with Move Coordinators

Perform on-site job visits to ensure service quality and customer satisfaction

Operate company vehicles (cars and trucks as applicable)

Assist in overseeing warehouse activities

Train, supervise, and support employees in alignment with company standards

Address team inquiries and resolve operational concerns from Drivers and Movers

Promote continuous improvement through process evaluations and performance feedback

Monitor and ensure compliance with ISO standards and internal procedures

Contribute to overall Service Center profitability and operational excellence

Perform all additional duties as required in support of household goods operations

Minimum 4 years of experience in the Household Goods industry service center operations

High School Diploma or equivalent required

Valid Driver’s License with a clean driving record (Class C preferred)

Strong sense of urgency , attention to detail , and ability to multitask

Proficient in Microsoft Office Suite (Excel, Outlook, Word)

Demonstrated customer service and communication skills

Excellent organizational and supervisory capabilities

The ability to support and maintain a positive work environment associated with the company’s culture

Willingness to travel when needed

Supervisory or team leadership experience in Household Goods setting

Working knowledge of ISO procedures and quality control frameworks

Ability to safely drive company vehicles and operate Class C equipment (if applicable)

Capable of lifting up to 50 lbs and transferring furniture/personal items without mechanical assistance

Physically able to conduct residential surveys, including stairs, crawlspaces, and garages

Ability to stand for extended periods (up to 8 hours within a 12-hour shift)

Tolerant of varying environmental conditions (indoors/outdoors, warehouse/home, trailer temperatures)

Proficient in operating a dolly and handling heavier furniture when required

Able to pack/unpack boxes weighing up to 50 lbs

Must have the stamina and flexibility to climb stairs (up to 240 steps/hour), stand, bend, and walk for long durations

Comfortable working with computers and office machinery for administrative functions

Excellent verbal communication over phone and in person

Leadership & Teamwork

Time Management

Customer-Centric Mindset

Safety Awareness

Interpersonal skills

Problem Solving

Process & Detail Orientation

This is an opportunity to be a vital part of a trusted and respected company in the Household Goods relocation industry. You’ll work alongside a dedicated team, contribute to meaningful operational success, and be empowered to make a difference in the lives of both customers and colleagues.