VP, Branch Manager - South Freehold

VP, Branch Manager - South Freehold - Full-time

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do.

At Provident Bank, we are committed to enhancing our customer and employees’ experience.

POSITION OVERVIEW:

The Branch Manager is a dynamic role, responsible for the growth of consumer and business customer relationships and the administration and daily operation of a retail branch office, this includes, but is not limited to: operations and risk management (ensuring adherence to internal controls), lending, product sales, customer service, performance management, and security and safety in accordance with the Bank’s objectives.

The Branch Manager provides leadership to the branch and team members, which will result in attainment of the branches objectives and goals and associate development. Such objectives include maintaining, expanding, and developing internal and external customer relationships, individual account profitability, relationship profitability, deposit growth, retail, small business and commercial loan growth, non-traditional product sales, and the cross-selling of other financial products and services.

KEY RESPONSIBILITIES:

• Achieve all assigned goals. Monitor all sales related goals for all branch team members and provide coaching as needed in the area of sales skills, recognizing opportunities while dealing with customers and prospective customers. Conduct a minimum of one weekly team huddle and one weekly team meeting focused on sales activities and results.
• Manage and perform external sales calling program.
• Provide positive leadership, mentorship and inspire all branch employees to reach their full potential.
• Participate in professional leadership development courses and product/service training to ensure skills are maintained and strengthened.
• Responsible for the quality of service provided by branch team members; ensuring exceptional customer service is consistently delivered and exceeds expectations. Validation via customer satisfaction surveys.
• Participate in local community events including membership in local organizations such as Rotary Club, Chamber of Commerce, etc.
• Work in conjunction with the Assistant Branch Manager to provide day-to-day direction to branch staff in all aspects of branch operations. Ensure that branch team members operate within established policies and procedures of the Bank and government regulations. Work in conjunction with Assistant Branch Manager to ensure all required reports are submitted completely and in a timely manner.
• Works with the Assistant Branch Manager to carry out supervisory responsibilities in accordance with the Bank's policies and applicable laws and regulations. Responsibilities may include but are not limited to interviewing, hiring and training employees; planning, assigning and directing work; performance appraisals, recognizing and developing employees; addressing complaints/situations, resolving problems and providing constructive feedback and corrective action as needed.
• Responsible for all risk management-related issues related to the branch.
• Perform additional duties as required or assigned
• Carries out supervisory responsibilities in accordance with the organization's policies. This includes interviewing, hiring, training and managing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees and addressing and resolving employee complaints and concerns

MINIMUM QUALIFICATIONS:

• High School Diploma or GED
• 7 years management experience in a sales and service environment
• Business development experience, with strong community ties within the general area of the assigned branch location.
• Demonstrate positive and professional client and employee centric and service-oriented attitude.
• Clearly communicates a vision…