Office Manager

VNACJ CHC is hiring:
Office Manager

Support Excellence. Guide Operations. Help Patients Thrive. At Visiting Nurse Association of Central Jersey Community Health Center (VNACJ CHC), we’re dedicated to offering accessible, high-quality healthcare to New Jersey residents. Our comprehensive services span preventive care, primary care, wellness support, mental health counseling, prenatal care, and more, all in a compassionate, community-focused environment.

The Office Manager supports senior leadership in ensuring high-quality, patient-centered operations at our Freehold Community Health Center. This role oversees daily practice workflows, supervises administrative staff, promotes exceptional customer service, ensures compliance with policies and payers and uninsured program requirements, and drives operational efficiency to support organizational excellence.

• Support the organization’s mission by striving for excellence in all aspects of performance and fostering positive, collaborative relationships with co-workers.
• Provide daily operational oversight for assigned facilities, ensuring smooth, efficient, and compliant business operations.
• Collaborate with providers and the Senior Office Manager to ensure quality-measure compliance, practice excellence, and continuous quality improvement.
• Oversee staffing needs, including recruitment support, scheduling, onboarding, credentialing/licensing support, and ongoing staff development.
• Supervise and coach front desk and administrative staff, ensuring performance standards, peer-review practices, and team accountability are consistently upheld.
• Ensure staff arrival times, overtime and mileage management of direct reports, and the effective execution of daily site-huddles
• Ensure adherence to organizational policies related to attendance, appearance, and conduct.

• Ensure efficient and accurate patient scheduling, including self-scheduling workflows, internal visit-type processes, and supporting in the execution of patient scheduling when needed.
• Support in template building for providers in Nextgen EPM
• Monitor and optimize patient flow from check-in through discharge to promote a smooth, timely, patient-centered experience.
• Serve as a resource to clinical teams by partnering with Nurse Manager to resolve scheduling barriers and operational bottlenecks.

• Promote a high standard of customer service by modeling professionalism, empathy, and effective communication.
• Treat all individuals (i.e., patients, visitors, coworkers, providers, etc.) with respect and courtesy at all times.
• Respond to patient concerns, access issues, and service recovery needs promptly and appropriately, escalating matters to the Nurse Manager and/or Senior Office Manager, as needed.

• Ensure front desk staff are obtain and verify all patient demographic, uninsured program applications, and insurance information accurately; regularly perform internal audits of staff work product.
• Verify Medicare eligibility and insurance coverage for all visits, procedures, and diagnostic tests.
• Ensure all point-of-service financial transactions are completed correctly and documented daily.
• Assist referring provider offices with obtaining pre-certifications, authorizations, or approvals as required.
• Generate referrals electronically to outside facilities/providers and monitor status as needed.
• Maintain a strong working knowledge of insurance plans, uninsured program requirements (i.e., NJ DOH Letter of (LOA) and NJ DOH CEED), prior authorization rules, presumptive eligibility, and other payer requirements.
• Perform…