Senior Account Executive, Government

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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, an AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks comparable to larger tech companies, our employees have the independence to make a larger impact and take ownership of their work. Join the team and help create the future of customer experience together.

Senior Account Executive, Government

Public Sector;
State & Local Government

Would you like to own driving revenue growth for the leader in Customer Experience for the State & Local Government market? Do you have the communication skills, sales methodology, forecasting rigor, commitment to pipeline and demand generation, business acumen, key relationships, industry experience, and technical background necessary to further the Genesys brand?

Genesys is hiring talented sales professionals in the State & Local Government market. This group offers a creative, fast‑paced, entrepreneurial work environment where you’ll be at the center of our innovation, reinforcing our position as the Top‑Rated Gartner Quadrant CX Platform. As a senior seller, you’ll be responsible for growth and adoption among existing accounts while securing net new customer business.

You will be expected to arrive with a rigorous commitment to MEDDPICC, prospecting, market and territory development, mutual action plans, and a propensity for action. The successful seller will have established relationships in our industry and continue to build a deep business and technical network through knowledge of industry trends and procurement processes.

• Drive revenue, market share, and exceed new pipeline targets in your defined geographic region.
• Effectively lead and manage active sales opportunities with prospects and customers using the Genesys Way of Selling (MEDDPICC).
• Understand acquisition and procurement rules and processes to guide new customers through buying.
• Accurately forecast and exceed monthly, quarterly, and yearly revenue targets.
• Build, maintain, and iteratively evolve Territory Plans to crystallize strategy and priorities that align with Genesys’ strategic direction.
• Collaborate with Genesys Partners—including Value‑Added Resellers (VAR), Integrators, App Foundry, and Carrier channel partners—to build awareness of our solutions in the industry, conduct effective opportunity management, and attend events together.
• Plan initiatives with internal partners (Business Development Representatives, Field Marketing, Event Marketing, Channel, and Healthcare teams) to support regional territory revenue growth goals.
• Develop and refine your ability to present a compelling business value proposition for your customers through effective written and speaking communication skills.
• Understand the business and technical requirements of your customers and help shape the direction of our product offerings.
• Collaborate with Genesys’ internal business partners—legal and finance teams—to manage complex contract negotiations.
• Prepare and deliver business reviews to the senior management team on quarterly and yearly strategies that align with revenue growth expectations.
• Accelerate customer adoption and ensure customer satisfaction in partnership with our Customer Success Managers.
• Become an expert at positioning the business value of our Digital and AI portfolio.
• Build a strong working knowledge of customer mission and priorities by researching Modernization plans, IT strategic plans, IG and GAO reports, etc.
• Position customer initiatives and priorities to Genesys capabilities in a way that differentiates our products and informs a strong point of view.