Dispatcher – MAVO & BLS Operations; South Region

Dispatcher – MAVO & BLS Operations (Central/South Region) About Us

Tri-State Medical Group / Trans Unit is a leading provider of medical transportation services across the Northeast. We specialize in safe, reliable transport for patients attending medical appointments, dialysis, hospital visits, and more. Our growing organization is built on teamwork, integrity, and a commitment to excellence for both our patients and employees.

The Dispatcher – MAVO & BLS Operations is responsible for managing daily dispatch operations in the South region, with primary focus on MAVO transportation and additional support for BLS services. This role ensures trips are scheduled, monitored, and completed efficiently while maintaining strong communication with drivers, facilities, and internal teams.

This position is ideal for a highly organized, detail-oriented professional who can thrive in a fast-paced, high-volume environment.

• Manage day-to-day MAVO dispatch operations and support BLS dispatch as needed
• Coordinate and monitor trips in real time to ensure timely and accurate service
• Develop and publish driver schedules using Trauma Soft
• Verify trip completion and documentation accuracy
• Communicate with drivers regarding routes, delays, and assistance needs
• Answer incoming calls, provide ETAs, and address trip-related questions
• Monitor and correct timestamps and status updates in Trauma Soft
• Utilize routing and scheduling tools to optimize efficiency
• Handle rider, facility, and partner concerns and assist with resolution
• Enforce use of tablets, Zello, and other communication systems
• Prioritize same-day operational needs
• Monitor driver performance and compliance with company policies
• Assist with training new drivers on dispatch procedures and systems
• Issue disciplinary documentation when policies are violated
• Maintain relationships with partner organizations and facilities
• Provide regular operational updates to leadership

Prior dispatch, NEMT, EMS, or logistics experience preferred

• Ability to manage high call volume and multitask effectively
• Strong organizational, communication, and problem-solving skills

• Familiarity with Trauma Soft, MDT apps, or similar platforms is a plus
• Comfortable working in a fast-paced, office-based environment
• High school diploma or equivalent required

Office

Hours:

8:00 AM – 5:00 PM

On-call responsibilities as needed

• Hourly pay: $18.00 – $25.00
• Medical insurance (company contributes 10% of the premium)
• 100% company-paid dental, vision, and life insurance
• 401(k) retirement plan
• Paid Time Off (PTO) and paid holidays
• Company-paid mental health support (counseling and therapy services)
• Employee discount program (up to 60% off travel, events, and more)
• Growth opportunities in a rapidly expanding healthcare company
• Supportive leadership and collaborative work environment

Job responsibilities may evolve based on operational needs. The selected candidate must be flexible and committed to continuous improvement.