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Hybrid Customer Service Supervisor - Lead & Develop Team
Job in
Freeport, Stephenson County, Illinois, 61032, USA
Listed on 2026-07-13
Listing for:
Sentry
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Sentry is seeking a Customer Service Supervisor in Freeport, IL to lead a direct reporting staff delivering exceptional service to clients. The role focuses on setting standards, coaching, and guiding the team to achieve quality outcomes.
You’ll manage schedules, implement policies, monitor performance, and support budget considerations while maintaining strong knowledge of telecommunications systems and call center software. Fluency in Spanish is a plus.
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