Member Service Representative

Green State Credit Union

Member Service Representative

US-IL-Freeport

Job :

# of Openings: 1

Category:
Retail

The primary duties and responsibilities of the Member Service Representative (MSR) include providing quality, responsive, and professional member service to all members and staff of Green State Credit Union in all daily transactions and inquiries. The MSR will provide information and answer questions regarding transactions and all Credit Union products and services. As the front line to our members and the face of the credit union, the MSR is a service champion.

The qualified candidate will be member focused, demonstrate excellence in accuracy, show integrity, share one vision through teamwork, and continually look for improvement within their role.

At Green State, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well‑being, transform lives, and enhance the vitality of the communities we serve. Our success is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and living our values is what brings our mission to life.

Mon‑Fri 8:15 am–5:15 pm, rotating Saturdays.

Pay range for this hourly position is $19.47–$22.76/hr with a monthly incentive opportunity and a progressive benefits package.

• Adheres to the Credit Union Service Standards in carrying out Green State's mission and vision.
• Demonstrates a positive member service focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensures confidentiality of member information and account records; requests identification whenever necessary and provides account information only to designated members.
• Supports a diverse and inclusive work environment.
• Makes weekly outbound service calls to members.
• Answers member questions or refers members to appropriate departments or supervisors.
• Assists with member account discrepancies, statement problems, complaints, and escalates as necessary.
• Performs member transactions including deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.
• Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate Green State product and service or referring them to specialized departments (Wealth Management, Commercial, Mortgage, Green State Insurance, etc.).
• Maintains a satisfactory balancing record.
• Educates members and staff on the features and benefits of all products and services.
• Recommends products and services that benefit members to achieve team goals.
• Accepts and examines checks for endorsements and negotiability; determines availability of funds based on regulations and policy; places holds on accounts for uncollected funds when necessary and provides proper documentation to the member.
• Processes mail and night deposit transactions.
• Completes all forms including negotiable instrument logs, vault cash advances/turn‑ins, direct deposit, and member check orders.
• Participates in opening and closing procedures; organizes the MSR area and powers down all equipment (computers, copier, adding machines, lights); ensures all confidential information is secured at the end of the day.
• Completes daily work including balancing and reconciling the drawer offages.
• Monitors and manages the vault, including cash disbursements, balancing, and end‑of‑day lock‑up; ensures that sufficient, but not excessive, funds are on hand.
• Assists in security procedures; has access to and is accountable for office keys and combinations.
• Balances, maintains, and corrects the coin machine and cash recyclers.
• Plays a vital role in enriching the community by participating in…