Student Success Coach

Student Success Coach

The Student Success Coach will be responsible for implementing dynamic initiatives as part of the Graduation Team model designed to improve the overall matriculation, retention, and persistence of traditional and nontraditional students at Columbia College. These responsibilities will include student success coaching, financial coaching, program development, and contacting students to resolve enrollment barriers and address success concerns. The Student Success Coach will assist the CARSS team in the implementation of processes, technology, and communications with students, faculty, and staff on student admission, persistence, retention, and completion initiatives.

Essential functions include providing personalized coaching to students, helping them develop strategies for academic success, financial planning and time management. Assist students in navigating the financial aid process, identifying eligible aid opportunities, and developing budgeting strategies. Deliver proactive interventions for students facing academic or financial challenges that may impact their matriculation and retention. Help organize and implement retention initiatives/programming to maintain student enrollment and engagement.

Monitor student progress, identify at-risk students, and implement targeted support strategies to foster academic success. Maintain accurate student records, advising notes, and documentation in compliance with institutional policies. Participate in First Semester Registration team efforts, providing support for incoming students to encourage a smooth transition to college. Encourages persistence by fostering a growth mindset and resilience. Ensure students are aware of available Columbia College student services including military & veteran support, student accessibility resources, tutoring and writing assistance, career development, and support for accommodations.

Advise students on available veteran benefits, including eligibility, application processes, and financial aid options. Maintain caseload management responsibilities ensuring that assigned Columbia College students receive strong support in enrollment to achieve goals and graduation. This position has 100% coaching caseload. Provide mentorship to unassigned students seeking assistance by helping facilitate their student experience while collaborating with assigned coaches and advisors.

Respond to in-person, phone, and email inquiries in an effective, timely, and customer-focused manner, providing accurate information and appropriate referrals to other offices/staff as needed. Assist with events including recruitment, career and education fairs, commencement and student orientation. Ensure responsible use of financial resources. Collaborate in call campaigns and general outreach across the Enrollment Management & Marketing Division that affect the student experience during the admissions process through graduation.

Keep current on academic, financial, and support services and policies in order to provide the most accurate information to students. Teach students about available resources through Columbia College such as technology, student services, and extracurricular opportunities. Understands and adheres to college policies, ensuring compliance with institutional guidelines and professional standards. Actively seeks to understand not only our role in the college, but of other departments on campus so we can better serve students.

Demonstrate professionalism and confidentiality at all times Successfully complete all Human Resources, Technology Services, and other annual training as needed. Fulfill additional responsibilities as assigned.

Required core competencies and professional experience include ability to fluently read, write, and understand the English language. Proficiency with the following, but not limited to: active listening; speaking; writing; critical thinking; judgment and decision making; monitoring; reading comprehension; time management; coordination; and management of personnel resources. Proficiency for using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems.

Ability to work independently and in a team environment, with or without direct supervision. Excellent communication, interpersonal, customer service, and organizational skills. Demonstrates a strong commitment to student success, retention and degree completion through proactive advising and support strategies. Navigates complex student concerns, policy interpretations, and operational challenges with a solution-focused approach. Ability to work evenings and weekends as needed for events, student support and outreach initiatives.

Ability to foster relationships. Ability to manage multiple tasks, meet deadlines, and prioritize responsibilities effectively.

Bachelors Degree is required. Must meet and maintain requirements as an approved driver for Columbia College. Valid US State…