Telecommunications Supervisor

Description

The Telecommunications Supervisor is responsible for the daily supervision and coordination of the Freeport Police Department's communications center. Selected by the Chief of Police and reporting to the designated Lieutenant, this position oversees dispatch operations, personnel, scheduling, training, quality assurance, and compliance to ensure emergency and non-emergency calls are handled accurately, professionally, and in accordance with Department policies, applicable laws, collective bargaining agreements, and public safety communications standards.

The Telecommunications Supervisor is responsible for the daily supervision and coordination of the Freeport Police Department's communications center. Selected by the Chief of Police and reporting to the designated Lieutenant, this position oversees dispatch operations, personnel, scheduling, training, quality assurance, and compliance to ensure emergency and non-emergency calls are handled accurately, professionally, and in accordance with Department policies, applicable laws, collective bargaining agreements, and public safety communications standards.

The Telecommunications Supervisor maintains operational readiness, supports effective communication between dispatch personnel and public safety responders, safeguards confidential law enforcement information, and serves as a dispatcher when operational needs require.

• Supervise, coach, mentor, and evaluate dispatch personnel.
• Establish performance expectations and monitor attendance, conduct, professionalism, and compliance with Department policies.
• Conduct staff meetings, communicate operational updates, and promote teamwork, accountability, and a professional work environment.
• Participate in hiring, onboarding, promotions, discipline, and separation processes.
• Complete performance evaluations, maintain supervisory documentation, address employee concerns, and protect the confidentiality of personnel matters.

• Direct daily communications center operations and ensure emergency and non-emergency calls are received, prioritized, documented, and dispatched accurately.
• Monitor radio, telephone, and CAD operations to ensure efficient workload distribution and effective communications.
• Provide supervisory direction during critical incidents and coordinate communications during multi-agency responses.
• Ensure accurate dispatch documentation and promptly report significant operational issues through the chain of command.
• Perform or assign dispatch duties as necessary to maintain staffing and operational readiness.

• Prepare and manage work schedules, leave requests, overtime, training schedules, and minimum staffing levels in accordance with Department policy and collective bargaining agreements.
• Coordinate staffing for vacancies, emergencies, and special events.
• Review and approve timekeeping and attendance records and recommend staffing improvements.

• Coordinate initial, field, in-service, and continuing education for dispatch personnel.
• Assign trainers, monitor employee progress, maintain certification and training records, and develop performance improvement plans when needed.
• Ensure personnel receive required training on emergency communications, Department policies, technology, and applicable procedures.
• Participate in emergency exercises, drills, and after-action reviews.

• Monitor calls, radio traffic, CAD records, and documentation for accuracy, professionalism, and compliance.
• Evaluate dispatcher performance, provide coaching and corrective guidance, and identify operational or training needs.
• Recommend improvements to procedures, staffing, technology, and workflow.

• Enforce Department policies, procedures, communications protocols, and applicable laws.
• Assist in developing and updating policies, procedures, and training materials.
• Ensure compliance with records retention requirements and assist with audits, subpoenas, authorized records requests, and administrative inquiries.
• Maintain knowledge of applicable laws, standards, and…