Customer Service Representative, Freight Services

Customer Service Representative

Reporting to the department Manager, the Customer Service Representative will process & review international cargo and manage booking transactions for a portfolio of clients. The candidate will also communicate with clients over the phone, in writing, and via person to maintain satisfaction and meet the company target(s) while providing administrative support to the freight services team. Lastly, the candidate will conduct customer review calls as per company requests.

Minimum of 3 years of operations experience in the Freight Forwarding environment

College Diploma in Supply Chain Management, International Transportation & Customs, or related field is considered an asset

Experience in Cargo Wise One system or related systems is considered an asset

Proficiency in establishing rapport and developing solid relationships with key customer contacts

Ability to probe the right questions, listen carefully and understand customer's needs

Ability to work efficiently in a team environment, as well as independently

Excellent communication skills

Extremely detail oriented and highly organized

Equal opportunity employer

Competitive salary

Comprehensive benefits package, including health, dental, and vision insurance, and a fitness reimbursement program

Education Reimbursement program

Opportunities for professional development and career growth

A collaborative and supportive work environment