Title Operations Leader - Drive Process & Impact

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.

Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

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We are currently seeking a Title Operations Supervisor to join our Presto Team as part of the Title Vest/Direct National Solutions group! The Title Operations Supervisor will manage and lead teams who perform a wide range of duties related to title operations, providing support to Title/Underwriting to clear title, assistance to Escrow and focusing on customers. They will partner with and act as a liaison between groups such as Production, Title/Underwriting, Escrow and Post Closing among other interconnected groups to ensure compliance, policy adherence, production goals, and timelines are met.

• Implements processes and supervises the day-to-day activities of employees responsible for daily operational tasks for a defined function. Role may be found in a centralized processing unit.
• Delegates tasks, manages workflow and makes recommendations for staffing needs. With management consultation, interviews candidates, provides hiring recommendations, writes and conducts performance reviews, and provides ongoing feedback and coaching. Advocates for employees and communicates compensation changes
• Implement processes and metrics to monitor and improve customer service, quality, turnaround time and productivity. Identify subordinate training needs
• Provide regular status updates and reports to manager

• 3-5 years of directly related experience
• 2+ years demonstrated experience in a lead or supervisory role

By choice, we don’t simply accept individuality — we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees — not just because it’s the right thing to do, but because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.