Pre-Litigation Case Manager Team Lead

Pre-Litigation Case Manager Team Lead, New York

Top Dog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth — owning the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.

Over the past three years, we've grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale — intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability.

We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here.

The Opportunity

The Case Manager Lead is responsible for the day-to-day supervision, coordination, and execution of the pre-litigation case management team within the pod. This role ensures cases are properly investigated, documented, and progressed toward demand preparation and settlement.

The Case Manager Lead acts as the operational leader for the case manager team, ensuring case managers execute consistently, maintain organized files, and follow firm workflows and documentation standards. This role partners closely with the Pre-Litigation Attorney, who provides legal direction and strategy for cases.

What You Will Own

• Supervise 3–5 Pre-Litigation Case Managers within the pod
• Assign and balance workloads across the team
• Provide guidance on case handling procedures and documentation standards
• Ensure case managers understand priorities and case progression expectations
• Provide coaching and day-to-day support to help case managers execute effectively
• Serve as the primary operational liaison between the case manager team and the Pre-Litigation Attorney
• Handle escalations from clients and providers, resolving issues before they reach the attorney or Ops Manager
• Escalate friction points between case managers and the attorney to the Pre-Lit Case Manager Ops Manager

• Own MRI rates, advanced treatment rates, and ensure diagnostics are properly tracked and attended
• Monitor and drive case velocity — ensuring cases move efficiently through each pre-litigation phase
• Ensure settlements meet expected value targets relative to policy limits
• Identify roadblocks to case progression and proactively clear them
• Flag systemic medical management issues to the Pre-Lit Case Manager Ops Manager
• Monitor progress of medical record collection and documentation gathering
• Ensure case files contain required documentation and supporting evidence
• Confirm liability and damages documentation is organized and complete
• Review case files for completeness prior to escalation to the attorney
• Maintain strong case file organization and documentation discipline

• Actively use dashboards and reporting tools to evaluate team KPIs and identify underperformance
• Identify process changes and efficiency improvements through direct case experience and data analysis
• Surface operational gaps and improvement ideas to the Pre-Lit Case Manager Ops Manager
• Be comfortable building or pulling reports independently — data literacy is a core expectation of this role, not optional

• Lead onboarding and training for new case managers joining the pod
• Provide informal coaching…