Information Technology Specialist

POSITION TITLE: Information Technology Specialist

DEPARTMENT: Information Technology

RATE CLASS: Non-Exempt

REPORTS TO: Information Technology Director

SHIFT: 8AM-5PM, M-F (May be changed at the discretion of the City of Freeport)

MINIMUM QUALIFICATIONS: Education, License/Certifications.

Any combination of education, training, and experience, which provide the requisite knowledge, skills and abilities needed for this position, may be substituted or evaluated at the discretion of the City.

• Must be able to obtain and maintain CJIS compliance certification and successfully complete required background checks and fingerprinting for access to criminal justice information systems.
• Must adhere to applicable data-security and confidentiality requirements and possess and maintain a valid driver's license for travel between City facilities and work locations.
• May be required to participate in scheduled after-hours maintenance, emergency response, or support activities outside normal business hours.

• Education:
  
  Associate degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred; equivalent education, training, certifications, and experience may be considered.
• Experience:
  
  Four (4) years of progressively responsible hands-on IT support experience; experience in business, government, education, public safety, or a similar organizational environment.
• Municipal or government IT experience and relevant industry certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent experience.
• Experience with Microsoft 365, Active Directory/cloud identity, endpoint and mobile-device management, servers/virtualization, backup and recovery, managed networks and wireless systems, cybersecurity, CJIS environments, cameras, access control, audiovisual systems, kiosks, or organizational websites/content-management systems.

The Information Technology Specialist provides day-to-day technical and operational support across the City’s technology environment under the direction of the IT Director. The position supports users, endpoints, networks, servers, cloud services, cybersecurity, field technology, and other City systems; troubleshoots issues; performs installations and maintenance; maintains documentation and inventory; and helps ensure reliable and secure technology services across City facilities and work locations.

Essential functions may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential functions may include, but are not limited to, the following:

• Provide Tier 1–2 helpdesk, remote, and on-site support for hardware, software, applications, accounts, connectivity, peripherals, and other routine technology issues; assist with employee onboarding/offboarding and user guidance.
• Configure, deploy, maintain, troubleshoot, replace, and manage desktops, laptops, tablets, smartphones, printers, telephones, audiovisual/presentation equipment, and other City technology, including endpoint and mobile-device management.
• Assist with installation, administration, monitoring, and troubleshooting of network infrastructure and connectivity, including switches, wireless access points, cabling, VLANs, internet, fiber, and telecommunications services.
• Assist with user accounts, permissions, groups, licensing, directory and identity services, multifactor authentication, email, collaboration platforms, cloud applications, and access-control practices.
• Support physical and virtual servers, storage, virtualization, backups, recovery, system health, patching,…