Telecommunication Officer Dispatcher
Listed on 2026-06-13
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Language/Bilingual
Bilingual, Emergency Crisis Mgmt/ Disaster Relief
Position Title
Telecommunication Officer [Dispatcher]
DepartmentFreeport Police Department
Rate ClassHourly
Reports ToTelecommunication Supervisor
Shift12‑hour shift
Education & TrainingHigh school diploma or GED required. Minimum age 18. Valid driver's license with good driving record. Must complete Basic Telecommunication Course within 6 months of employment.
Job SummaryThe Telecommunication Officer position is skilled emergency service work that involves receiving emergency 911 and non‑emergency requests for police assistance, determining the nature/urgency of calls, initiating police or other emergency personnel action and maintaining close contact with field units to monitor response and needed support requirements. It requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to emotional, disturbed and sometimes abusive people in a variety of situations.
Work may be done separately or in conjunction with other Telecommunication Officers and may assist in training, teaching and basic operational equipment management. The position requires rotating shift assignments and overtime to maintain a fully operational 24‑hour facility.
Skills & Qualifications
- Problem solving
- Observational skills
- Teamwork
- Proficiency in writing
- Basic mathematics
- Computer proficiency
- Self‑management
- Maturity
- Level‑headedness
- Honesty
- Intelligence
- Cooperation
- Courtesy
- Dependability
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