Operations Supervisor

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery.

Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Position

Purpose:

In the role of Operations Supervisor, the successful candidate will support site leadership in managing daily operations, ensuring that all activities align with organizational goals and operational standards. They will address operational challenges, provide hands‑on assistance, and contribute to effective solutions. This role involves relaying site information to team members, fostering a positive environment, and managing various responsibilities as needed. The Operations Supervisor will also assist in maintaining high standards of safety, quality, and efficiency.

• Safety:
  Promote a safety‑driven culture ensuring proper training and PPE and maintain. compliance with safety regulations.
• Compliance:
  Assist with contract execution and adherence to procedures to ensure functionality of process systems.
• Reliability:
  Monitor project performance, maintaining quality standards, and coordinating problem resolution.
• People Focused:
  Foster a positive work culture, manage resources, communicate goals, and mentor team members.
• Customer Obsessed:
  Build and maintain customer and vendor relationships, address issues promptly and effective communication with the client when required.
• Cost Effective:
  Support cost‑saving initiatives, assist with budgeting, and implementing process improvements.

Primary Duties/Responsibilities:

• Foster teamwork and collaboration.
• Supports site leadership in managing team performance. Liaising with site leadership, staff, and external stakeholders.
• Provides support in client communications.
• Assists in promoting a safety‑first culture.
• Mentor junior team members.
• Demonstrates a desire to grow into a future leadership role, with a focus on developing both operational and leadership skills.
• Assigns personnel to shifts and plans daily schedules.
• Prepares work orders and reports from a CMMS system.
• Ensures process control and quality assurance.
• Reviews water reports and prepares related documentation.
• Make adjustments to the process as it relates to laboratory data.
• Provides leadership in the Health and Safety Program and achieving safety goals.
• Establishes operations and maintenance schedules and diagnoses equipment failures.
• Recommends and maintains emergency action plans and updates or develops SOPs.
• People Management:
  • Promote a positive work culture.
  • Manage resources.
  • Communicate goals to the members.
  • Evaluate, mentor, and supervise team.
• Safety Management:
  • Implement and enforce safety protocols.
  • Conduct regular safety training performance.
• Compliance Oversight:
  • Oversee contract execution.
  • Ensure adherence to procedures and permit requirements.
• Operational Reliability:
  • Monitor project performance.
  • Maintain quality standards.
  • Coordinate problem resolution.
• Customer Relations:
  • Build and maintain customer relations.
  • Respond to inquiries.
  • Assist in improving customer experience.
• Cost Effectiveness:
  • Identify and implement efficiencies Monitor l financial transactions optimize resource utilization.
• Facility Management:
  • Support the Operations Manager or Site Leader with facility operations and troubleshooting.

Work Environment:

• Typically spends 75% of time in an operations environment and 25% of time in an office environment.
• May need to work outside in inclement weather conditions and drive company vehicles to perform duties.
• May serve rotational 24 hour emergency on‑call.
• May be exposed to possible operations hazards including dust, fumes, toxic and caustic chemicals, rotating machinery, high…