Desk Clerk; Part Time Swing

Job Title: Desk Clerk

Department: Property Management

Employment Status: Part-time;
Non-Exempt

Pay Rate: $23.00 / hour

Location: 78 Haight St, San Francisco, CA 94102

Schedule: Saturday-Sunday; 4:00 pm-12:00 am

Under the direct supervision of the Assistant Manager or the General Manager, the Desk Clerk is responsible for screening visitors and monitoring activities at the front desk of TNDC properties. The desk clerk assists building management in maintaining site safety and provides ongoing administrative support.

• Screen all visitors to confirm they are authorized guests of building residents.
• Ensure visitors are escorted by tenants at all times.
• Respond to emergencies as needed.
• Maintain a complete and accurate confidential Building Log.
• Fill out incident reports as necessary.
• Report violations of the House Rules and Regulations and the rules of conduct outlined in the Rental Agreement.
• Participate in all online and in-person trainings required for the job function, including job-specific and company-wide training.
• Oversee front entry and lobby to ensure cleanliness and security; perform minor janitorial duties as needed.
• Provide administrative support for the Assistant Manager by opening and time-stamping mail and invoices, preparing check requests, preparing recertification packets, and filing.
• Answer phones and operate the intercom system as needed.
• Provide information to tenants, visitors, and applicants concerning Housing.
• Other duties as assigned.

• Ability to work tactfully and under stress.
• Competency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to read, write, and communicate in English.
• Ability to follow directions and work independently.
• Willingness to be on-call with access to a phone.
• Good judgment and common sense; ability to resolve conflicts effectively.
• Honesty and dependability.
• Ability to work with and be sensitive to a diverse, multi‑cultural, low‑income population.
• Professional conflict resolution skills.
• Confidentiality and discretion regarding resident issues.
• Strong customer service skills.

• Coordinate eyes, hands, and fingers for typing, writing, reading, and similar tasks.
• Exert physical effort including moving around buildings, climbing stairs, moving between areas, or standing and sitting for periods of time.
• Visual acuity necessary to inspect buildings and review documents.
• Hearing acuity sufficient to use a telephone and communicate with residents and staff.

• Work in an office environment and inside and outside various residential buildings as needed.
• Work tactfully and under stress.

• Perform basic addition, subtraction, multiplication, and division as required by job duties.

• Use independent judgment in non‑routine situations, such as dealing with a disturbance.
• Good judgment and common sense; resolve conflicts successfully.

• Communicate effectively with coworkers, staff at all levels, and residents, both verbally and in writing.
• Understand changes in policy, methods, and operations as they apply to the desk clerk position.
• Respond appropriately in high‑pressure situations; maintain an even temperament and strong interpersonal and customer service skills.
• Read, write, and communicate in English.

• High School Diploma or GED.
• Good organizational, interpersonal, and communication skills.

• Basic knowledge of Microsoft Office Suite.
• Experience working in an affordable housing environment.
• Experience or familiarity with the Tenderloin Neighborhood.
• Experience in conflict resolution, crisis intervention, and resident relations.
• Proficiency in a language other than English (e.g., Spanish, Cantonese, Russian).

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.

In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.